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Rationale for business success
- Lifecycle for business change
- The role and importance of benefits management
- The role and importance of business acceptance
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Drivers for business change
- The mission and strategy of the organisation
- Value propositions
- External environment factors
- Alignment with the business environment
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The business case
- Structure and content of the business case
- Categories of business benefit
- Measuring benefits
- Timing for quantifying benefits
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Benefits Management and Planning
- Benefit owners
- The Benefits Plan
- Benefits dependencies[BRM1]
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User Acceptance Testing - principles and approach
- Principles and vocabulary of testing
- The test process and approaches to testing
- Functional and non-functional testing
- Test documentation
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The model office
- The scope of acceptance testing
- Time issues and testing
- Attributes of testing staff
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Test design techniques
- Activity Diagrams
- Decision Tables
- State Machine Diagrams
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Test planning
- The Test Plan
- Progress monitoring and control
- Incident management
- Confirmation testing
- The Test Summary Report
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Reviews and benefits management
- Gateways - scheduled and unscheduled
- Assessing impact - projects, business and environmental
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Implementation of business solutions
- Planning the implementation
- Implementation strategies
- Training approaches
- Testing competence
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Delivery of business benefits
- Embedding the benefits
- Disaggregating benefits
- Fragmentation of benefits
- Identifying and evaluating further benefits
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