Course Overview

Benefits Management and Business Acceptance

Our Benefits Management Training Courses have been created for those requiring an understanding of how business benefits are managed to facilitate their delivery. The course includes important contemporary best-practice based, in part, on the Cranford School of Management approach of John Ward and Elizabeth Daniel. The delivery of business benefits also relies on effective testing and implementation of business solutions and the course also covers these areas. AssistKD's approach is to underpin theoretical concepts with a realistic case study through which participants can gain experience of applying the benefits management and business acceptance techniques.

The Benefits Management Training Course is supported by a comprehensive course manual and is delivered by trainers with practical experience of benefits management, benefits realisation and business acceptance.

ISEB qualifications

The course prepares participants to attain the Certificate in Benefits Management and Business Acceptance offered by the Information Systems Examinations Board (ISEB). participants are required to pass a one-hour open book examination in order to acquire the Certificate. This certificate is a specialist module for the ISEB Business Analysis Diploma.

SFIA Mapping

This course supports skill BENM, level 5.

Course Content

1. Rationale for business success
   • Lifecycle for business change
   • The role and importance of benefits management
   • The role and importance of business acceptance
2. Drivers for business change
   • The mission and strategy of the organisation
   • Value propositions
   • External environment factors
   • Alignment with the business environment
3. The business case
   • Structure and content of the business case
   • Categories of business benefit
   • Measuring benefits
   • Timing for quantifying benefits
4. Benefits Management and Planning
   • Benefit owners
   • The Benefits Plan
   • Benefits dependencies[BRM1]
5. User Acceptance Testing - principles and approach
   • Principles and vocabulary of testing
   • The test process and approaches to testing
   • Functional and non-functional testing
   • Test documentation
6. The model office
   • The scope of acceptance testing
   • Time issues and testing
   • Attributes of testing staff
7. Test design techniques
   • Activity Diagrams
   • Decision Tables
   • State Machine Diagrams
8. Test planning
   • The Test Plan
   • Progress monitoring and control
   • Incident management
   • Confirmation testing
   • The Test Summary Report
9. Reviews and benefits management
   • Gateways - scheduled and unscheduled
   • Assessing impact - projects, business and environmental
10. Implementation of business solutions
    • Planning the implementation
    • Implementation strategies
    • Training approaches
    • Testing competence
11. Delivery of business benefits
    • Embedding the benefits
    • Disaggregating benefits
    • Fragmentation of benefits
    • Identifying and evaluating further benefits