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What is facilitation?
- Roles and responsibilities
- Key skills
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Getting the most from groups
- Effective teamworking - purpose, goals, roles and procedures
- Stages of development - forming, storming and norming
- Group dynamics and individual behaviour
- Building rapport
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Structuring a facilitation session
- Clarifying terms of reference
- Managing expectations
- Timings and methods
- Style and tone
- Feedback and logistics
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Facilitation techniques and practice
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Competencies of an effective facilitator
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Overcoming obstacles
- Handling conflict
- Encouraging contribution
- Setting realistic action plans
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