Course Overview

Facilitation Skills for Business Analysts

Facilitation Skills for Business Analysts is a practical course which explores a wide range of facilitation tools and techniques. Successful facilitators possess the ability to understand group dynamics, help clarify goals, elicit information, assist in overcoming obstacles and gain consensus. Participants attending Facilitation Skills for Business Analysts will learn how to facilitate meetings with increased confidence and expertise.

Facilitation Skills for Business Analysts has been designed for all BA's who require improved facilitation skills and is delivered by trainers who bring substantial specialist experience to the programme.

Course Content

1. What is facilitation?
   • Roles and responsibilities
   • Key skills
2. Getting the most from groups
   • Effective teamworking - purpose, goals, roles and procedures
   • Stages of development - forming, storming and norming
   • Group dynamics and individual behaviour
   • Building rapport
3. Structuring a facilitation session
   • Clarifying terms of reference
   • Managing expectations
   • Timings and methods
   • Style and tone
   • Feedback and logistics
4. Facilitation techniques and practice
5. Competencies of an effective facilitator
6. Overcoming obstacles
   • Handling conflict
   • Encouraging contribution
   • Setting realistic action plans