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  1. Introduction to business analysis
    • The rationale for business analysis
    • The development of business analysis
    • The scope of business analysis
  2. Role of the business analyst
    • The Business Analysis Maturity Model
    • The responsibilities of a business analyst
    • The competencies of a business analyst
    • The Skills Framework for the Information Age
  3. Business strategy analysis
    • The strategic context
    • Developing business strategies
    • Strategic analysis techniques
    • SWOT analysis
  4. The Business Analysis Process Model
    • The lifecycle for business analysis
    • Creative problem-solving approach
    • Stages of the lifecycle
    • Deliverables and activities for each stage
  5. Investigation techniques
    • Interviewing and workshops
    • Observation approaches
    • Scenarios and prototyping
    • Quantitative investigation techniques
  6. Stakeholder analysis
    • Categorising stakeholders
    • Analysing stakeholders
    • Stakeholder management
  7. Modelling the business system
    • Soft systems methodology
    • Documenting business situations
    • Business perspectives
    • Business activity models
    • Business events and business rules
    • Performance measures
    • Gap analysis
  8. Business process modelling
    • The rationale for business process modelling
    • Business process modelling techniques
    • Business process improvement
  9. Requirements engineering
    • Requirements engineering and the systems development lifecycle
    • The requirements engineering process
    • Actors in requirements engineering
    • Requirements elicitation
    • Requirements analysis
    • Documenting requirements
    • Requirements validation
    • Managing requirements
  10. Modelling the IT system
    • Modelling system functions
    • Modelling system data
  11. Making a business and financial case
    • The business case in the project lifecycle
    • Identifying options
    • Assessing feasibility
    • Structure of a business case
    • Investment appraisal techniques
    • Presenting the business case
    • Realising the benefits
  12. Managing business change
    • The change management process
    • The emotional impact of change
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