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Introduction to business analysis
- The rationale for business analysis
- The development of business analysis
- The scope of business analysis
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Role of the business analyst
- The Business Analysis Maturity Model
- The responsibilities of a business analyst
- The competencies of a business analyst
- The Skills Framework for the Information Age
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Business strategy analysis
- The strategic context
- Developing business strategies
- Strategic analysis techniques
- SWOT analysis
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The Business Analysis Process Model
- The lifecycle for business analysis
- Creative problem-solving approach
- Stages of the lifecycle
- Deliverables and activities for each stage
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Investigation techniques
- Interviewing and workshops
- Observation approaches
- Scenarios and prototyping
- Quantitative investigation techniques
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Stakeholder analysis
- Categorising stakeholders
- Analysing stakeholders
- Stakeholder management
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Modelling the business system
- Soft systems methodology
- Documenting business situations
- Business perspectives
- Business activity models
- Business events and business rules
- Performance measures
- Gap analysis
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Business process modelling
- The rationale for business process modelling
- Business process modelling techniques
- Business process improvement
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Requirements engineering
- Requirements engineering and the systems development lifecycle
- The requirements engineering process
- Actors in requirements engineering
- Requirements elicitation
- Requirements analysis
- Documenting requirements
- Requirements validation
- Managing requirements
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Modelling the IT system
- Modelling system functions
- Modelling system data
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Making a business and financial case
- The business case in the project lifecycle
- Identifying options
- Assessing feasibility
- Structure of a business case
- Investment appraisal techniques
- Presenting the business case
- Realising the benefits
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Managing business change
- The change management process
- The emotional impact of change
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