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Introduction
- Advantages and disadvantages of the software package/COTS approach
- Strategic issues: relationship of the COTS approach to business strategy, IT strategy & business processes
- Risks of the COTS approach
- Legal issues & requirements
- Applicable standards (IEEE)
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Roles and responsibilities in successful COTS selection and integration
- Project roles
- Architect roles
- Service Delivery and management roles
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Selecting a suitable COTS solution
- A framework for COTS solution selection
- Solution requirements and matrices
- The Invitation To Tender (ITT) / Request For Proposal (RFP)
- Evaluating a software package
- Maintenance and support agreements
- Licensing agreements & supply contracts
- Managing the long-term relationship with the supplier
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The role of requirements and modelling in successful off-the-shelf solution selection and integration
- The requirements catalogue
- Identification of relevant business functions and significant events
- Identification of system functions and their triggers (use cases & use case diagrams)
- Mapping of system functions to business functions and events
- Data (class) models in package evaluation
- Non-functional requirements (performance, usability/user-interface, interfaces with other systems, security & audit, legal issues, archiving, backup and recovery)
- Technical requirements and conformance
- Product design requirements
- Implementation requirements
- Infrastructure requirements
- Supplier citizenship requirements
- Integration protocol issues
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Component and system integration issues
- Tailoring and amending the package solution
- Data integration issues
- Component integration strategies
- Modelling component interfaces
- Component integration and system integration testing
- The role of ETL (Exact Transform Load) in COTS solution integration
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Deployment and service management issues
- Business change considerations (changeover strategies, training, documentation, deployment plans)
- Technical considerations (data conversion/take-on, software release management, configuring the solution & software configuration management)
- Service management issues (the service transition plan, upgrade arrangements and management, site acceptance testing)
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