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Structure of the IT/IS industry and the roles of IS consulting
- Types of organisations involved, how they have evolved and where they operate
- The role of the internal consultant
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Introduction, scoping and planning
- Gaining entry
- Contracting
- Stating a consultancy assignment
- Strategic analysis tools
- Meeting the client and qualifying opportunities
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Business environment analysis
- Identifying problems and clarifying requirements
- Managing the customer's needs
- Business activity modelling and process modelling
- Stakeholder analysis
- The soft systems methodology in consulting
- Solution identification
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Solution definition
- 'As is'-'To be' gap analysis
- Diagnosis and generation of options
- Creative thinking
- Critical success factors and key performance indicators
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Proposals and contracts
- Bid management
- Invitations to tender, requests for information and requests for proposals
- Proposals
- Best and final offers
- Proposal evaluation
- Contracts and agreements
- Work packages
- Intellectual property rights
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Solution appraisal
- Financial planning
- Charging
- Investment appraisal
- Evaluation and measurement of solutions
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Programme and project management
- The Project Initiation Document
- Programme/project governance and PRINCE2
- Quality management
- Change control
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Understanding teams
- Working in consultancy teams
- Negotiation and influencing skills
- Motivation
- Written communication and report writing
- Effective presentations
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Disengagement and expansion
- Termination and withdrawal from an assignment
- Benefits confirmation
- Evaluation and follow-up
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Managing the customer/consultant relationship
- The effective use of consultants
- Issues for sole practitioners
- Dealing with conflict
- The effective use of time
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