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IT-enabled business change overview
- The role of IT in business change
- Four-view model of a business
- Lifecycle for business change
- Stakeholders in business change
- Techniques for enabling business change
- Business modelling techniques
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Business/IT alignment
- Understanding the organisation and the business environment
- Strategic analysis techniques
- SWOT analysis
- Key areas for business/IT alignment
- Business architecture frameworks
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Business improvement definition
- Principles of systemic thinking
- Gap analysis
- Options and feasibility
- Risk and impact analysis
- Content of a business case
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Business change design
- Business process improvement
- Work practice and organisational modelling
- Business information modelling
- Information management
- IT systems development lifecycles
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Business change implementation
- Planning the change implementation
- Acquiring IT solutions - development and procurement approaches
- Roles in business change implementation
- Business culture and business change
- Communications planning
- Post-implementation reviews
- Business change techniques
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Benefits management
- Features and benefits
- Types of benefit
- Balanced scorecard
- Benefits realisation and reviews
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