Price

The ITIL Intermediate Certificate in Planning, Protection and Optimisation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will be of interest to people who wish to gain a deeper level of understanding of the planning, protection and optimisation processes and roles across the service lifecycle. This course enables participants with a foundation-level knowledge of IT Service Management to apply good practice across the service management lifecycle in processes pertaining to the capability of planning, protection and optimisation.

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, participants will be able to sit the ITIL Intermediate examination in planning, protection and optimisation worth 4 credits.

Individuals who may find this course of interest include IT professionals working within an organisation that has adopted and adapted ITIL and who need to be informed about and thereafter contribute to an on-going service improvement programme, as well as operational staff involved in capacity management, availability management, ITSCM, information security management, demand management and risk management, and who wish to enhance their role-based capabilities.

The course is presented by FGI Training and Consultancy, specialist providers of IT service management, project management and programme management training and consultancy.

Book now

Examination

The examination format is:

• Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
• 90 minutes
• 70% pass mark, distinction mark to be confirmed.