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The ITIL Intermediate Certificate in Service Offerings and Agreements forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It gives candidates a deep level of understanding of the service offerings and agreement processes across the service lifecycle.

This course enables people with a foundation-level knowledge of IT Service Management to apply good practice across the service lifecycle in processes pertaining to service offerings and agreement. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, participants will be able to sit the ITIL Intermediate examination in Service Offerings and Agreement worth 4 credits.

Individuals who may find this course of interest include IT professionals working within an organisation that has adopted and adapted ITIL and who need to be informed about and contribute to an on-going service improvement programme, as well as operational staff involved in service portfolio management, service catalogue management, service level management, demand management, supplier management, financial management and business relationship management, and who wish to enhance their role-based capabilities.

The course is presented by FGI Training and Consultancy, specialist providers of IT service management, project management and programme management training and consultancy.

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Examination

The examination format is:

• Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
• 90 minutes
• 70% pass mark, distinction mark to be confirmed.