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The ITIL Intermediate Certificate in Service Operation forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It gives candidates a deep level of understanding of service operation processes and roles.

This course is intended to enable people with a foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the service operation lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, participants will be able to sit the ITIL Intermediate examination in Service Operation worth 3 credits.

Individuals who may find this course of interest include IT professionals working within or about to enter a service operation environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.

The course is presented by FGI Training and Consultancy, specialist providers of IT service management, project management and programme management training and consultancy.

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Examination

The examination format is:

• Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
• 90 minutes
• 70% pass mark, distinction mark to be confirmed.