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Context for business process modelling
- Business systems and IT systems
- Definition of a process
- Context and detailed approaches
- Logical and physical processes
- Roles and responsibilities in business process modelling
- Process and functional views of an organisation
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The organisational view
- Stakeholders
- Value chain analysis
- Systems within an organisation
- Scope of processes
- Case study – stakeholder identification and value chain analysis
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Modelling an organisation
- Case study – high-level organisation models
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Modelling processes
- Approaches to process modelling
- Flow charts
- Scenario descriptions
- Activity diagrams
- End-to-end process maps (‘swim lane’ diagrams)
- Business events
- Business rules
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Creating ‘As is’ process models
- Case study – identifying business events and constraints
- Case study – creating an ‘is’ process map
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Analysing tasks
- Identifying tasks
- Business events
- Business rules
- Task analysis worksheets
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Human aspects of performance
- Support required
- Standards
- Skills
- Feedback and consequences
- Human performance worksheets
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Managing and measuring processes
- The role of the manager
- Hierarchy of measures
- Formal approaches to measurement – Six Sigma
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Process improvement and redesign
- ‘To be’ process models
- Benchmarks
- Process problems:
- Process disconnects
- Handoffs
- Delays
- Lack of IT support
- Process redesign patterns
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Creating ‘To be’ process models
- Case study – ‘should process maps’
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Implementation issues
- IT requirements
- Organisation design
- People issues
- Procedure design
- Managing change
- Case study - implementation
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IT support for business processes
- Bridging the gap between processes and IT
- Defining IT requirements from process models
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Course summary and review
- Review of concepts and techniques
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