The publications listed below provide useful information, frameworks and techniques

• Business Process Change, by Paul Harmon (Morgan Kaufman)
  (ISBN 1558607587)
• Business Analysis, by Debra Paul and Donald Yeates (eds.) (British Computer Society)
  (ISBN 1902505700)
• Business Analysis Techniques: 72 Essential Tools for Success, by James Cadle, Debra Paul and Paul Turner (British Computer Society)
  (ISBN 190612423X)
• Reengineering the Corporation: A Manifesto for Business Revolution, by Michael Hammer and James Champy (Nicholas Brealey)
  (ISBN 1857880560)
• Improving Performance: How to Manage the White Space on the Organisation Chart, by Geary A Rummler and Alan P Brache (Jossey-Bass)
  (ISBN 0787900907)
• Tools for Change and Progress, by Enid Mumford and Geert Jan Beekman (CSG Publications)
  (ISBN 9075198019)
• Business Process Improvement Workbook, by H James Harrington , Erik C Esseling and Harm van Nimwegen (McGraw-Hill)
  (ISBN 0070267790)