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Business Change Consultancy

Who is this course for?

Business analysts, business designers, product owners, project leaders, business change managers and anyone involved in internal or external change execution and or consultancy.

About the course

If you are a business change practitioner looking to develop your consultancy knowledge and skills the AssistKD Business Change Consultancy course is ideal for you. The course covers the key areas concerned with managing the customer and stakeholder relationships, conducting a consulting assignment and assuring the quality of that assignment. 

Throughout the course, you will apply consulting techniques to a busines change assignment, through the following stages: gaining entry, identifying problems and requirements, diagnosis and solution definition, and closing and review. 

Presented by one of the expert training consultants pictured below, each member of our Business Change Consultancy training team bring their substantial internal and external consultancy experience to the programme.

Course manual

For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference.

Is there an exam?

Following completion of the course you will be issued with an AssistKD Academy certificate of completion.

What’s next?

If you decide to continue to study with the AssistKD Academy we offer a wide range of subjects such as Business Solution Design and Customer Experience. We also offer a range of BCS foundation, practitioner and professional modules.

Full course outline

Business Change Consultancy (a three-day course)

Course Content

Introduction to Business Change Consultancy

  • Drivers for business change consultancy
  • Consultancy assignment lifecycle
  • Competencies of a consultant

Consultancy models, status and roles

  • The role of the consultant
  • Consultancy models
  • Internal and external consultants
  • The consulting service portfolio

Assignment management

  • The triple constraint
  • Quality planning and control
  • Change control and impact analysis
  • Risk management 

Gaining entry

  • Techniques for gaining entry
  • Qualifying the opportunity


  • Building rapport
  • Impact and body language

Terms of reference

  • Objective setting
  • Creating the terms of reference

Financial management and the economics of consulting

  • Budgeting, accounting and billing

Investment appraisal

  • Costs and benefits
  • Payback
  • Discounted cash flow / net present value

Proposals and contracts

  • Tendering options
  • Types of contract
  • Terms and conditions

Understanding teams

  • Team roles
  • Group formation

Stakeholder analysis and management

  • Generic stakeholder groups
  • Stakeholder analysis and management
  • Managing stakeholder expectations
  • Defining roles and responsibilities
  • Managing expectations

Investigating situations

  • Investigation techniques
  • Data collection techniques
  • Data analysis techniques

Negotiation and conflict

  • Negotiation positions
  • Principled negotiation
  • Causes of conflict
  • Conflict resolution

Diagnosis and solution definition

  • Gap analysis
  • POPIT™

Business options and feasibility assessment

  • Generating options
  • Feasibility analysis

Implementing the solution

  • Process for implementing change
  • Force field analysis
  • Emotional curve responses

Assignment disengagement and expansion

  • Disengagement
  • Evaluation and review

Ethics and professional standards in consulting

  • Professionalism
  • Ethics and ethical conduct

Contact Us

Presenters for this course

Jonathan Hunsley
Jonathan Hunsley
Angela Pinnington
Angela Pinnington