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Business Service Architecture Course

Explore the service ecosystem and grow your understanding of the key elements of a service architecture with our Business Service Architecture course.

  • Classroom

    Course Details:

    Duration: 3 days

    Price: Virtual: £1250 + VAT

    Next available course:

    For course dates and more information please call 01844 211665

Who is this course for?

The Business Service Architecture course is for anyone interested in service architecture, in particular: Business Service Designers (including Business Designers and Service Designers) Business Analysts, Business Architects, Solution Architects, Business Engineers, User Researchers, Product Managers.

About the course

This course explores the service ecosystem, looking at service architecture in the context of enterprise, business and solution architecture. Topics covered include value stream modelling and analysis; capability requirements and modelling; the T shape professional concept; service agility and double loop learning. 


Course manual

Delegates attending the Business Service Architecture course are provided with a clear and comprehensive manual that offers a step-by-step guide through the entire course content. Each delegate attending a virtual classroom course is sent a physical copy of the manual to their home address before the course start date. An electronic version of the manual is also provided to every delegate.

Is there an exam?

There will be later this year. More information to be provided soon.

What’s next?

The Business Service Architecture course forms one part of AssistKD’s Service Design training programme which includes courses on CX AnalysisBusiness Service Design and Design Thinking. It is one of the elective modules for the new internationally recognised A4Q Service Designer qualification.

Full course outline

Business Service Architecture

Course content

  • Service Architecture in the context of Enterprise, Business and Solution Architecture
  • The relevance of architectural principles
  • The elements and artefacts of a Service Architecture
  • Key service actors/stakeholders within the service ecosystem, and their concerns
  • Value stream modelling and analysis
  • Capabilities, capability requirements and capability modelling
  • How capabilities are leveraged to offer services
  • Capability and value stream integration
  • The T-shape professional concept
  • Service information concepts
  • Service economics
  • Service measures and controls
  • Service agility and double loop learning
Related content

Presenters for this course

Jonathan Hunsley
Jonathan Hunsley
Mike Williams
Mike Williams