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Facilitation Skills

About the course

AssistKD’s Facilitation Skills course is a highly practical and interactive course which explores a wide range of facilitation tools and techniques.

How is the course structured?

To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to the 2 days.

  • Facilitated workshops
  • Rapport
  • Creative problem solving
  • Communication
  • Managing expectations
  • Negotiation
  • Managing conflict
Course manual

For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference.

Full course outline

Facilitation Skills (a two-day course)

Course Content

Facilitated workshops - introduction

  • The benefits of facilitated workshops
  • Roles in the workshop
  • Stages of a workshop
  • Workshop preparation
  • Conduct of the workshop
  • Group formation and learning styles
  • Generating ideas
  • Brainstorming and brainwriting


  • Rapport defined
  • Making an impact
  • Building rapport
  • The effect of body language

Creative problem solving

  • Creative problem-solving approach
  • Rich pictures
  • Mind-maps
  • Fishbone diagrams
  • Stimulating creative thinking
  • Edward de Bono’s Six Thinking Hats


  • The communication process
  • Barriers to communication
  • Listening behaviours and active listening

Conflict and Negotiation

  • Five conflict management positions
  • Five negotiating positions
  • Principled negotiation
  • The people problem
  • Principles negotiation stages
  • Blocks to creative options in negotiation

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