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Home » Courses » Classroom Courses » Facilitation Skills for Business Analysts

Facilitation Skills for Business Analysts

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    Course Details:

    Duration: 2 days

    Price: Please call 01844 211665 for pricing

    Next available course:

    For course dates and more information please call 01844 211665

About the Course

AssistKD’s Facilitation Skills for Business Analysts course is a highly practical and interactive course which explores a wide range of facilitation tools and techniques.

How is the course structured?

To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to the 2 days.

  • Facilitated workshops
  • Rapport
  • Creative problem solving
  • Communication
  • Managing expectations
  • Negotiation
  • Managing conflict
Anything else?

A comprehensive course manual is provided and the course can be tailored to reflect the emphasis required by the customer.

Full Course Outline

Facilitation Skills (a two-day course)

Course Content

Facilitated workshops - introduction

  • The benefits of facilitated workshops
  • Roles in the workshop
  • Stages of a workshop
  • Workshop preparation
  • Conduct of the workshop
  • Group formation and learning styles
  • Generating ideas
  • Brainstorming – rules


  • Rapport defined
  • Making an impact
  • Building rapport
  • The effect of body language

Creative problem solving

  • Creative problem solving approach
  • Rich pictures
  • Mind-maps
  • Fishbone diagrams
  • Stimulating creative thinking
  • Edward de Bono’s Six Thinking Hats


  • The communication process
  • Barriers to communication
  • Listening behaviours and active listening

Managing expectations

  • Sources of expectations
  • Process for managing expectations

Managing conflict

  • Generic roots of conflict situations
  • Options for conflict resolution
  • Conflict resolution process


  • Five negotiating positions
  • Principled negotiation
  • The people problem
  • Principles negotiation stages
  • Blocks to creative options in negotiation

©Assist Knowledge Development Ltd.

Contact Us

Need help?

Please call us on

01844 211665