About the Course
AssistKD’s Facilitation Skills for Business Analysts course is a highly practical and interactive course which explores a wide range of facilitation tools and techniques.
How is the course structured?
To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to the 2 days.
Day
1
- Facilitated workshops
- Rapport
- Creative problem solving
Day
2
- Communication
- Managing expectations
- Negotiation
- Managing conflict
Anything else?
A comprehensive course manual is provided and the course can be tailored to reflect the emphasis required by the customer.
Full Course Outline
Facilitation Skills (a two-day course)
Course Content
Facilitated workshops - introduction
- The benefits of facilitated workshops
- Roles in the workshop
- Stages of a workshop
- Workshop preparation
- Conduct of the workshop
- Group formation and learning styles
- Generating ideas
- Brainstorming – rules
Rapport
- Rapport defined
- Making an impact
- Building rapport
- The effect of body language
Creative problem solving
- Creative problem solving approach
- Rich pictures
- Mind-maps
- Fishbone diagrams
- Stimulating creative thinking
- Edward de Bono’s Six Thinking Hats
Communication
- The communication process
- Barriers to communication
- Listening behaviours and active listening
Managing expectations
- Sources of expectations
- Process for managing expectations
Managing conflict
- Generic roots of conflict situations
- Options for conflict resolution
- Conflict resolution process
Negotiation
- Five negotiating positions
- Principled negotiation
- The people problem
- Principles negotiation stages
- Blocks to creative options in negotiation
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