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ITIL Service Transition

  • Classroom

    Course Details:

    Duration: 3 days

    Price: £1133 + VAT

    Next available course:

    For course dates and more information please call 01844 211665

About the course

The ITIL Intermediate Certificate in Service Transition forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Transition processes and roles.

This course enables participants with foundation-level knowledge of IT service management to apply good practice in processes pertaining to the service transition lifecycle phase.

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, participants will be able to sit the ITIL Intermediate examination in Service Transition worth 3 credits.

Individuals who may find this course of interest include IT professionals working within or about to enter a service transition environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.

How is the course structured?

The course takes place over 3 days.

Is there an exam?


The examination format is:

  • Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
  • 90 minutes
  • 70% pass mark, distinction mark to be confirmed
Anything else?

The course is presented by Global Knowledge, specialist providers of IT service management, project management and programme management training and consultancy.

Full course outline

ITIL Service Transition (a three-day course)

Course Content

Introduction to service transition

  • Purpose, goals and objectives
  • Scope of service transition
  • Interfaces with other lifecycle phases
  • Service transition and business value

Service transition principles

  • Utility and Warranty

Service transition processes

  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Evaluation

Common service transition activities

  • Managing communications and commitment
  • Managing organisational and stakeholder change
  • Stakeholder management

Organising service transition

  • Roles and responsibilities
  • Organisational context

Tools and technology

Challenges, CSFs and risks


The format of the examination is:

  • Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
  • 90 minutes
  • 70% pass mark, distinction mark to be confirmed.

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