10th August 2026 Business Architecture, Service Design and Business Analysis: How They Work Together Understand how Business Architecture, Service Design and Business Analysis work together to connect strategy, organisational capability, customer needs and successful business change.
30th July 2026 How Service Design Is Helping Organisations Adopt AI Responsibly Discover four key lessons from the AssistKD Service Design Forum on responsible AI adoption, building trust and combining Service Design with Business Architecture to create better services.
28th July 2026 Empathy Mapping, Service Safaris and the Future of Customer-Centric Service Design Discover how empathy mapping and service safaris help organisations create customer-centric services. Explore practical service design examples, emotional journey mapping and service design techniques from AssistKD.
22nd July 2026 What needs to change in your organisation for AI to work Struggling to get value from AI? Discover the organisational changes UK businesses need to make for AI to work, from culture and skills to strategy and governance.
16th July 2026 What Is Service Design and How Do You Actually Apply It in a Business? Learn what service design is, why it matters and how organisations apply service design in practice to understand services and identify opportunities for improvement.
13th July 2026 AI governance for business teams: a simple guide A practical guide to AI governance for business teams. Learn how to use AI safely, manage risk and build confidence across your organisation.
13th July 2026 The Role of Operating Models in AI-Enabled Transformation Learn why operating models are central to successful AI adoption. Discover how governance, organisational capability, Business Analysis, Service Design, Business Architecture and Digital Solutions Development help organisations redesign the way they work in an AI-enabled world.
13th July 2026 The Future of Business Transformation in an AI-Enabled World Explore how AI is reshaping business transformation. Learn why organisational capability, operating models, governance, AI literacy and the four core transformation disciplines are essential for successful AI adoption.
13th July 2026 The Capabilities Every Organisation Needs for AI-Enabled Transformation Discover the organisational capabilities needed for successful AI-enabled transformation. Learn why Business Analysis, Service Design, Business Architecture, Digital Solutions Development, governance, operating models and AI literacy are essential for long-term success.
