This interactive workshop explored how Business Analysts contribute to the definition and design of Operating models and Target Operating Models (TOMs). Through short presentations, real‑world examples and collaborative discussion, the session demystified what operating models are and where BA insight offers the greatest value.

The session covered:

1. What operating models are (and what they are not)
2. Triggers for TOM re-design and how operating models link strategy to delivery
3. Practical examples of Operating models
4. Where BAs make the biggest impact—and where opportunities are often missed