On this page, we will be posting videos created by our experts.
This short video looks at the SARAH curve, the five key emotions typically experienced during a time of change. Every Business Analyst knows that negative reaction to change can lead to resistance, undermining of progress and even resignations. Acknowledging how staff and stakeholders are feeling and being sensitive to these feelings is the first step towards helping them to navigate change.
Our free-learning video provides insights on empathy mapping, an important element in human-centred design. It’s a simple yet effective way to stand in a customer’s shoes and understand the thoughts and feelings that underpin what they say and do. This is just one of the many techniques explored in our Customer Experience Analysis course.
CATWOE is a technique many of us use intuitively every day because we recognise how much it helps when we reflect on stakeholder perspectives and accountability. This technique is not in everyone’s top ten but, with so much focus on the importance of working effectively with stakeholders, it’s timely to have a reminder of how relevant it can be and the great insights it affords.
This short video discusses how Rich Pictures work and why they are an extremely useful discovery technique.
This is particularly useful when taking our Commercial Awareness course.
This short video looks at a key technique for analysing stakeholders known as the power/interest grid.
In the digital age, it has become critical to understand more about our customers and what motivates, delights and even annoys them. So what is customer experience, and why is it important?
This short video discusses Fishbone diagrams and how they can be used.
This short video discusses force-field analysis and how it can be used.
In this video, we look at the concept of IRR (Internal Rate of Return), how it works and its relationship with NPV (Net Present Value).
Lawrence Darvill visited the BGL Group to offer his views on what it takes to enjoy a successful career in Business Analysis. Lawrence’s background is in BA Recruitment and he ended his talk on Career Planning with the following advice for anyone embarking on a career in our profession.
This short video explains what the Tuckman Model is.
Trying to evaluate your external environment?
Then you need PESTLE!
In this video, we explain more about this important part of the Business Analyst's toolkit.
This video explains the concept of CATWOE and looks at how this can be used in analysing the Business System.
Have a look at our overview of what Discounted Cash Flow is, how to work it out and how it can be used by organisations.
This video introduces the concept of the SWOT analysis and looks at how it influences understanding of the strategic position of an organisation. It then moves on to consider how SWOT can be used to fulfill a TOWS matrix and inform the strategic direction of the organisation.
This short video gives an overview of the diploma scheme and breaks down the requirements to help you make the right choices when taking the required courses.
This short video explores the background and the content of the new BCS International Diploma in Business Analysis
Looking at the principles, techniques, methods and frameworks of Agile.
This is particularly useful when taking one of our Architecture courses.
AssistKD's Julian Cox gives a comprehensive introduction to Enterprise Architecture: what it is, how it's defined and how it has grown to be an essential part of the modern day business.
Check out our SARAH model animation which shows the stages people go through when they are involved in any change process.
In this video you'll hear more about the Award itself, how the judging process works, and how to apply. You'll also hear real-world insights from two BA of the Year Award winners.
AssistKD's Debra Paul considers the challenges this will present to practising business analysts now and in the future.
AssistKD's Debbie Paul was part of the UK IIBA's panel discussion on Women in Technology.
AssistKD's Paul Turner giving his keynote speech at the Req Labs conference in Kiev.