Thank you to everyone who visited the AssistKD stand and took part in the AssistKD Service Design book competition held at this years’ IRM Service Design Conference Europe on 8-9 June in London.

Published next month and co-authored by Debra Paul and Jonathan Hunsley, the Service Design: A Practical Guide to Creating Customer Centric Services book equips readers with proven frameworks and techniques from service science and design thinking.

Perfect for professionals, teams, and educators, Service Design bridges the gap between theory and practice, empowering you to design innovative, customer-centric services that stand out in today’s competitive landscape.

Congratulations to our three winners and recipients of a freshly signed copy - Jamie Judd, Jan La Porte, and Jo Beresford-Knox