The role of the business analyst in enabling organisations to thrive in today's challenging global economy has never been more important.

Authored by leading experts Debra Paul and James Cadle, the fourth edition of this bestselling publication provides comprehensive guidance for business analysts, encompassing the essential concepts, frameworks and techniques needed to provide professional business analysis services. New topics include the service view of business analysis, the strategic context and enterprise architecture, customer experience analysis and design thinking.

An essential addition to the bookshelf of every professional business analyst. Click here to order your copy today!