The information we collect
How we use the information
We will need to contact you by email in order to send you information about the services or products that you have purchased from us, and any service issues; as well as in response to any future enquiries you make about our services.
We may send you information from time to time about further courses that we think could be of interest to you, and we will only do this with your explicit permission.
We do not currently pass on our customers’ personal information to any third parties for marketing purposes, but if we wish to do so in future we will only do so with your permission.
How we protect your personal information
We take all reasonable care to prevent any unauthorised access to your personal information and have put in place various security procedures to protect your personal information (such as firewalls, browser certification technology, limited access, use of passwords as appropriate).
We sometimes use other companies and third parties to provide some of our services to you or to us. To enable them to do this, we may need to let them process your personal information. Our staff and those working for our agents or contractors have a responsibility to keep your information confidential and are only allowed to use it to provide products and services on our behalf.
How long will we hold onto your personal information?
We will keep your personal information for no longer than is necessary to provide the products and services that you have purchased/requested from us and we will make all reasonable efforts to ensure that our third party providers do the same. As part of our service to you, we will keep an archived record of your name, course taken, dates of attendance, and qualification obtained. This is so that we can verify this information in future to you, or to your employer, upon request.
If you would like to see the personal information that we hold on you, or if you would like us to correct, remove or delete any of your personal information that we hold, you have the right to request that we do so, and we will make every reasonable effort within the applicable law to comply with your request. Please make your request to : firstname.lastname@example.org
We wish our services to meet your expectations on all occasions. To do so we need the information we hold about you to be accurate and up to date. Please help us by informing us promptly of any changes to the personal information that you have supplied to us.
If you have any further questions about data protection, please visit www.ico.org.uk