This workshop is for anyone who wants to gain a broad understanding of user experience (UX) and usability, including how user needs and requirements are elicited and translated into working interactive digital solutions. In particular: business analysts; project managers; customer journey managers; product owners; service designers; project leaders; and business change managers.

This interactive one-day workshop offers a practical introduction to core UX concepts, methods, and practices. Framed within Human-Centred Design (HCD), it explores the relationship between UX, customer experience (CX), and usability. Through group discussions and hands-on activities, participants will learn about key UX roles, stakeholder engagement, accessibility, and inclusive design. The workshop covers user research techniques, data synthesis, prototyping, and user testing—equipping participants to design, evaluate, and iterate user-centered solutions. It concludes with guidance on moving from prototype to production, including pilot testing, success metrics, and changeover strategies.

Upon completion of this workshop participants shall be able to demonstrate knowledge and understanding of:

• User experience (UX) and its relationships with usability, customer experience (CX) and Human-Centred Design (HCD).
• The different types of users and stakeholders involved in HCD, including their roles, needs, and the importance of accessibility and inclusive design.
• Methodologies for researching user needs (including qualitative and quantitative research techniques) and techniques for synthesising research findings to identify user needs, pain points, and opportunities for improving user experience.
• Methods for designing user-centred solutions, including the use of wireframes, storyboards, interaction principles and style guides.
• User testing methods and evaluation techniques to validate solutions, collect feedback, and support iterative improvement.
• The processes involved in transitioning from prototype to production, including success metrics and changeover strategies.

No.

A printed copy of the course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same manual for convenient future reference.

Usability and UX Analysis (a one-day course)
Course Content

Introduction to User Experience (UX)

• What is UX?
• The relationship between CX, UX and usability
• UX analysis within the context of Human-Centred Design (HCD)
• Accessibility and usability
• Stakeholders (non-users, user roles, archetypes and personas)
• Types of user (direct, indirect, primary, secondary)
• Non-user stakeholders
• The role of the user researcher and UX designers

Researching user needs

• User needs versus user requirements
• Principles and ethics for research
• Qualitative and quantitative research techniques
• Synthesising research into themes and clusters
• Understanding the context of a service (context of use, user journey maps)
• Understanding user needs and pain points

Prototyping and user testing

• Designing solutions that meet user requirements (usage scenarios, storyboards, and wireframes)
• Interaction principles, design patterns and style guides
• Ideation tools and techniques for developing potential solutions
• Types of prototype
• Prototyping dimensions
• The prototyping cycle
• User testing methods (usability testing (moderated and unmoderated), A/B testing)
• Evaluating solutions
• Feedback and continuous improvement

Transitioning from prototype to production

• Pilot projects
• Success metrics
• Changeover strategies

How do AssistKD’s virtual workshops work?

AssistKD’s virtual workshops are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On the day of the workshop, we ask delegates to log on in time for a 9am start. The workshop ends at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience.

The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays.

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning.

Can you attend virtual workshops from outside the UK?

Yes, however you will be issued with a digital workshop manual in advance of the workshop, not a printed manual.

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your workshop. One week before the workshop you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the workshop. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the workshop so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my workshop manual?

You will receive your workshop manual, in both printed and digital form, 1-2 weeks before the start of your workshop.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do you offer workshops over the weekend?

Our virtual (live) classroom and face-to-face classroom workshops run from Monday to Friday only.