A highly practical and interactive course which explores a wide range of facilitation tools and techniques. For anyone who wishes to extend or develop their facilitation skills. Course details Duration: 2 days Next available course 9th December 2024 Virtual Classroom £845 +VAT Add to basket 17th February 2025 Virtual Classroom £845 +VAT Fully Booked 19th May 2025 Virtual Classroom £845 +VAT Add to basket View all dates Close all dates 22nd September 2025 Virtual Classroom £845 +VAT Add to basket A highly practical and interactive course which explores a wide range of facilitation tools and techniques. For anyone who wishes to extend or develop their facilitation skills. Course details Subscription options: A highly practical and interactive course which explores a wide range of facilitation tools and techniques. For anyone who wishes to extend or develop their facilitation skills. Course details Duration: 2 days Next available course Please contact the team on 01844 211665 for availability Who is this course for? This course is for anyone who wishes to extend or develop their facilitation skills. About the course The best way to develop your facilitation skills is to become familiar with a wide range of facilitation techniques, relevant to the workplace. Learn how to run facilitated workshops, from preparation to generating ideas through to brainstorming and brainwriting. Other areas covered include building rapport; creative problem-solving techniques such as Edward de Bono’s Six Thinking Hats; communication and conflict; and negotiation. Learning objectives Upon the completion of this workshop, candidates will be able to: Demonstrate an understanding of the benefits of facilitated workshops. Plan and conduct engaging workshops. Define and build rapport. Apply creative problem-solving techniques. Communicate effectively with workshop participants. Learn strategies for managing conflict and negotiation. How is the course structured? To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide. Day 1 9:30 am to 5:00 pm Facilitated workshopsRapportCreative problem solving Day 2 9:00 am to 5:00 pm CommunicationManaging expectationsNegotiationManaging conflict How is the course structured? To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide. Day 1 9:00 am to 5:00 pm Facilitated workshopsRapportCreative problem solving Day 2 9:00 am to 5:00 pm CommunicationManaging expectationsNegotiationManaging conflict Course manual For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference. Is there an exam? There is no examination offered for this workshop, however all delegates attending will receive a digital badge. This digital badge can be added to an email signature or shared with peers on social media. Full course outline Facilitation Skills (a two-day course)Course Content Facilitated workshops - introduction The benefits of facilitated workshops Roles in the workshop Stages of a workshop Workshop preparation Conduct of the workshop Group formation and learning styles Generating ideas Brainstorming and brainwriting Rapport Rapport defined Making an impact Building rapport The effect of body language Creative problem solving Creative problem-solving approach Rich pictures Mind-maps Fishbone diagrams Stimulating creative thinking Edward de Bono’s Six Thinking Hats Communication The communication process Barriers to communication Listening behaviours and active listening Conflict and Negotiation Five conflict management positions Five negotiating positions Principled negotiation The people problem Principles negotiation stages Blocks to creative options in negotiation ©Assist Knowledge Development Ltd. Full course outline Facilitation Skills (a two-day course)Course Content Facilitated workshops - introduction The benefits of facilitated workshops Roles in the workshop Stages of a workshop Workshop preparation Conduct of the workshop Group formation and learning styles Generating ideas Brainstorming and brainwriting Rapport Rapport defined Making an impact Building rapport The effect of body language Creative problem solving Creative problem-solving approach Rich pictures Mind-maps Fishbone diagrams Stimulating creative thinking Edward de Bono’s Six Thinking Hats Communication The communication process Barriers to communication Listening behaviours and active listening Conflict and Negotiation Five conflict management positions Five negotiating positions Principled negotiation The people problem Principles negotiation stages Blocks to creative options in negotiation ©Assist Knowledge Development Ltd. “The break-out sessions allowed us to reflect and use some of the tools we had been learning about. Our trainer was extremely flexible and accommodating to our needs as a group.” - Zoe Oakley “Great facilitator who was really positive, engaging and incredibly helpful. I really appreciated the extra time he spent finding things out for us in his own time when a question was asked that needed some further exploration.” - Kirsty Stubbs