A highly practical and interactive course which explores a wide range of facilitation tools and techniques. For anyone who wishes to extend or develop their facilitation skills. Course details Duration: 2 days Next available course 10th December 2026 Virtual Classroom £895 +VAT Add to basket 11th February 2027 Virtual Classroom £895 +VAT Add to basket 5th April 2027 Virtual Classroom £895 +VAT Add to basket A highly practical and interactive course which explores a wide range of facilitation tools and techniques. For anyone who wishes to extend or develop their facilitation skills. Course details Duration: 2 days Next available course Please contact the team on 01844 211665 for availability A highly practical and interactive course which explores a wide range of facilitation tools and techniques. For anyone who wishes to extend or develop their facilitation skills. Course details Subscription options: A highly practical and interactive course which explores a wide range of facilitation tools and techniques. For anyone who wishes to extend or develop their facilitation skills. Course details Duration: 2 days Next available course Please contact the team on 01844 211665 for availability Who is this course for? This course is for anyone who wishes to extend or develop their facilitation skills. About the course The best way to develop your facilitation skills is to become familiar with a wide range of facilitation techniques, relevant to the workplace. Learn how to run facilitated workshops, from preparation to generating ideas through to brainstorming and brainwriting. Other areas covered include building rapport; creative problem-solving techniques such as Edward de Bono’s Six Thinking Hats; communication and conflict; and negotiation. Learning objectives Upon the completion of this workshop, candidates will be able to: Demonstrate an understanding of the benefits of facilitated workshops.Plan and conduct engaging workshops. Define and build rapport. Apply creative problem-solving techniques. Communicate effectively with workshop participants. Learn strategies for managing conflict and negotiation. Full course outline Facilitation Skills (a two-day course)Course Content Facilitated workshops - introduction The benefits of facilitated workshops Roles in the workshop Stages of a workshop Workshop preparation Conduct of the workshop Group formation and learning styles Generating ideas Brainstorming and brainwriting Rapport Rapport defined Making an impact Building rapport The effect of body language Creative problem solving Creative problem-solving approach Rich pictures Mind-maps Fishbone diagrams Stimulating creative thinking Edward de Bono’s Six Thinking Hats Communication The communication process Barriers to communication Listening behaviours and active listening Conflict and Negotiation Five conflict management positions Five negotiating positions Principled negotiation The people problem Principles negotiation stages Blocks to creative options in negotiation ©Assist Knowledge Development Ltd. Full course outline Facilitation Skills (a two-day course)Course Content Facilitated workshops - introduction The benefits of facilitated workshops Roles in the workshop Stages of a workshop Workshop preparation Conduct of the workshop Group formation and learning styles Generating ideas Brainstorming and brainwriting Rapport Rapport defined Making an impact Building rapport The effect of body language Creative problem solving Creative problem-solving approach Rich pictures Mind-maps Fishbone diagrams Stimulating creative thinking Edward de Bono’s Six Thinking Hats Communication The communication process Barriers to communication Listening behaviours and active listening Conflict and Negotiation Five conflict management positions Five negotiating positions Principled negotiation The people problem Principles negotiation stages Blocks to creative options in negotiation ©Assist Knowledge Development Ltd. How is the course structured? Here's a quick guide to the topics covered on each day of the course. Day 1 9:30 am to 5:00 pm Facilitated workshopsRapportCreative problem solving Day 2 9:00 am to 5:00 pm CommunicationManaging expectationsNegotiationManaging conflict How is the course structured? Here's a quick guide to the topics covered on each day of the course. Day 1 9:00 am to 5:00 pm Facilitated workshopsRapportCreative problem solving Day 2 9:00 am to 5:00 pm CommunicationManaging expectationsNegotiationManaging conflict Course manual For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address (UK only) in good time for the start of your course. Our delegates tell us that having access to a physical document is useful as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference. Is there an exam? This course does not include a formal examination. A digital attendance/completion certificate and digital badge is available on request. Frequently Asked Questions How do AssistKD’s virtual classroom courses work?AssistKD’s virtual courses are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. On each day of the course, we ask delegates to log on in time for a 9am start. The courses end at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience. The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays. Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning. The courses allow learners to develop their professional toolkits.Can you attend virtual classroom courses from outside the UK?Yes, however you will be issued with a digital course manual in advance of the course, not a printed manual. When will I receive my joining instructions?You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.I am concerned about logging on, is there support available?If you have concerns about logging on and your technology, it is best to address these prior to the day of the course. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.comI have additional needs, can they be accommodated?Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.comWhen will I receive my course manual?You will receive your course manual, in both printed and digital form, two weeks before the start of your course.Can you accommodate a last-minute booking?Yes, provided there is availability.Do you offer discounted prices if I am taking more than one course?Yes, please contact enquires@assistkd.comWhat happens if I need to reschedule, do I have to pay twice?If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.Do the courses run on consecutive days?Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.Do you offer courses over the weekend?Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only.What is the difference between a ‘customer feedback rating’ and the ‘customer course feedback rating’?The ‘customer feedback rating’ reflects an average level of feedback across all AssistKD courses. The ‘customer course feedback rating’ reflects a course specific rating. AssistKD will only publish a ‘customer course feedback rating’ where a statistically valid sample size is available. “The break-out sessions allowed us to reflect and use some of the tools we had been learning about. Our trainer was extremely flexible and accommodating to our needs as a group.” - Zoe Oakley “Great facilitator who was really positive, engaging and incredibly helpful. I really appreciated the extra time he spent finding things out for us in his own time when a question was asked that needed some further exploration.” - Kirsty Stubbs Need some help? To discuss your requirements, call Karen on01844 211665 or email us at enquiries@assistkd.com Presenters for this course Dr Amanda Christianson Jonathan Hunsley Joe Newbert Dr Carlos Pullen-Ferreira Related courses Business Acceptance Testing Workshop Business Process Modelling with BPMN2.0 Careers Workshop Data Modelling Overview Course Facilitation Skills Course BCS Foundation Certificate in Systems Development Introduction to NLP Workshop Presentation Skills Course Business Acceptance Testing Workshop Business Process Modelling with BPMN2.0 Careers Workshop Data Modelling Overview Course Facilitation Skills Course BCS Foundation Certificate in Systems Development Introduction to NLP Workshop Presentation Skills Course Our Clients
