This course is for UX designers, service designers, customer journey managers, project managers, business analysts, software developers, product managers and anyone working to improve business services who requires an understanding of the processes and procedures for delivering a great user experience.

The Usability and UX Foundation course covers best practice from user research through to solution design and evaluation with plenty of opportunities to apply practical UX skills.

Yes. The course prepares delegates for the Usability and UX Foundation certification (CPUX-F). This exam consists of 40 multiple-choice questions with a pass mark of 28/40 and is taken online on the third day of the training course.

Usability & UX - Foundation Certification (a three-day course)

Course Content

The first two days of training cover the fundamentals of usability and user experience including:

• Application of user-centred design principles and guidelines from the earliest stages of user needs research through to final evaluation
• Defining the context of use: procedures for analytical user observation, interviews, developing personas, scenarios, customer journey maps and identifying user groups
• Gathering and specifying user requirements including designing for accessibility
• Understanding information architecture techniques for effective navigation design
• Producing design solutions: interface guidelines, creating prototypes, dialogue principles and best practice in error messaging
• Evaluating usability testing and other methods. A step-by-step approach to preparing and running usability tests, applying heuristic evaluation and designing insightful surveys
• Integrating UX with agile development and Lean UX techniques

On day three, there is a revision session to help delegates prepare for the exam. The focus is on the most important topics, discussing key questions and conducting a mock exam. The CPUX-F examination is then taken.

How do AssistKD’s virtual classroom courses work?

AssistKD’s virtual courses are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On each day of the course, we ask delegates to log on in time for a 9am start. The courses end at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience. 
The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays. 

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning. 
The courses allow learners to develop their professional toolkits and complete modules towards recognised professional certifications such as the BCS International Diploma in Business Analysis or the new A4Q Service Designer qualification. 

Can you attend virtual classroom courses from outside the UK?

Yes, however you will be issued with a digital course manual in advance of the course, not a printed manual. Online exams connected to virtual classroom courses can be taken from overseas.

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the course. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my course manual?

You will receive your course manual, in both printed and digital form, two weeks before the start of your course.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

Do you offer discounted prices if I am taking more than one course?

Yes, please contact enquires@assistkd.com

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do the courses run on consecutive days?

Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.

Do you offer courses over the weekend?

Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only. 

Where can I get sample questions or exam papers?

Each course manual includes sample questions for you to practise prior to taking your exam. These align with the syllabus and the required level of quality and should be the main source for revision.

Sample examination questions and papers which you may find free or for purchase online can be of limited value as the quality is often poor and they may not align with the syllabus.

What is the exam pass rate?

AssistKD is a specialist training company with expert trainers. Training courses which are linked to exams cover the full and most current relevant syllabuses. Our examination pass rates are market leading. Exact pass rates vary from course to course.

Is the exam included in the price?

Yes. Where there is an exam, it is included in the price.

Is the exam taken during the actual course?

No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details one week before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.

When will I receive my exam results and certificate?

For online exams you will find out your result immediately on completion. Then, approximately two weeks after the exam this will be confirmed via the BCS portal and you can print out your certificate. For written exams, results will be emailed approximately two weeks after the exam, and again the certificate can be printed via the BCS portal.

Is the exam taken during the actual course?

No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.

When will I receive my exam results and certificate?

Exams will be taken online and you will receive a provisional result upon completion. Then, approximately 24 hours after the exam this will be confirmed via email and you will be supplied with a link to download your certificate.