This course is for UX designers, service designers, customer journey managers, project managers, business analysts, software developers, product managers and anyone working to improve business services who requires an understanding of the processes and procedures for delivering a great user experience.

The Usability and UX Foundation course covers best practice from user research through to solution design and evaluation with plenty of opportunities to apply practical UX skills.

Yes. The course prepares delegates for the Usability and UX Foundation certification (CPUX-F). This exam consists of 40 multiple-choice questions with a pass mark of 28/40 and is taken online on the third day of the training course.

Usability & UX - Foundation Certification (a three-day course)

Course Content

The first two days of training cover the fundamentals of usability and user experience including:

• Application of user-centred design principles and guidelines from the earliest stages of user needs research through to final evaluation
• Defining the context of use: procedures for analytical user observation, interviews, developing personas, scenarios, customer journey maps and identifying user groups
• Gathering and specifying user requirements including designing for accessibility
• Understanding information architecture techniques for effective navigation design
• Producing design solutions: interface guidelines, creating prototypes, dialogue principles and best practice in error messaging
• Evaluating usability testing and other methods. A step-by-step approach to preparing and running usability tests, applying heuristic evaluation and designing insightful surveys
• Integrating UX with agile development and Lean UX techniques

On day three, there is a revision session to help delegates prepare for the exam. The focus is on the most important topics, discussing key questions and conducting a mock exam. The CPUX-F examination is then taken.

Check out the dedicated Service Design area of our Learning Zone for relevant articles, BA Brew podcasts and bitesize learning videos on Service Design topics, tools and techniques. Our free Introductory Learning Courses include: Introducing the POPIT Model, Managing Customer Expectations and Creative Problem Solving.