Service design offers an innovative approach to creating and enhancing business services. AssistKD’s Service Design Consultancy course covers the key topics that enable consultants to collaborate with their customers and advise on how to offer the services their customers need. This course prepares attendees to sit the A4Q Certification in Service Design Consultancy examination and contributes to the achievement of the A4Q Certified Service Designer Award. Course details Duration: 3 days Exam Included Next available course 17th March 2025 Virtual Classroom £1,295 +VAT Add to basket 30th June 2025 Virtual Classroom £1,295 +VAT Add to basket 1st September 2025 Virtual Classroom £1,295 +VAT Add to basket Service design offers an innovative approach to creating and enhancing business services. AssistKD’s Service Design Consultancy course covers the key topics that enable consultants to collaborate with their customers and advise on how to offer the services their customers need. This course prepares attendees to sit the A4Q Certification in Service Design Consultancy examination and contributes to the achievement of the A4Q Certified Service Designer Award. Course details Subscription options: Service design offers an innovative approach to creating and enhancing business services. AssistKD’s Service Design Consultancy course covers the key topics that enable consultants to collaborate with their customers and advise on how to offer the services their customers need. This course prepares attendees to sit the A4Q Certification in Service Design Consultancy examination and contributes to the achievement of the A4Q Certified Service Designer Award. Course details Duration: 3 days Next available course Please contact the team on 01844 211665 for availability Who is this course for? Service designers, business analysts, project managers, business change practitioners and anyone who provides consultancy guidance to business customers. About the course If you are an internal or external consultant who works with business customers to improve their service offering, you need to understand service consultancy and have the ability to apply a range of service design techniques within a consultancy context. This Service Design Consultancy course covers all of the key topics needed to succeed as a service design consultant, including the service design consultancy service framework, the consultancy lifecycle and the ways in which consultants gain trust with their customers. Learning objectives Upon the completion of this workshop, candidates will be able to:• Describe the purpose and role of the Service Design Consultant.• Understand the principles and ethics of Service Design.• Understand the qualification and initiation of a consultancy assignment.• Analyse service value propositions.• Apply situation diagnosis using causal loop diagrams.• Explain option appraisal and principled negotiation. How is the course structured? To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide. Day 1 9:30 am to 5:00 pm Introduction to Service Design Consultancy and the SD Consultancy Service FrameworkService Design Principles and EthicsInitiating and qualifying a service design consulting assignment Day 2 9:00 am to 5:00 pm Investigating a business service situationBusiness service performance measures Appraising and diagnosing a business service situation Day 3 9:00 am to 5:00 pm Generating service design optionsTechniques to evaluate service design optionsTechniques to implement a service design solution Course manual For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference. Is there an exam? Yes. During this three day course you’ll receive all the training you need to prepare for the A4Q Certificate in Service Design Consultancy examination. The examination for this certificate lasts for 60 minutes and consists of 40 scenario-based multiple-choice questions. The pass mark is 26/40 or 65%. A pass means you’re another step closer to achieving the A4Q Certified Service Designer Award. The exam is taken remotely using the iSQI online exam proctoring service. Anything else A physical and electronic version of the comprehensive course manual is provided. Where this course is run as a private, inhouse course, it may be possible to tailor the content to meet the customer’s requirements. What’s next? This course is an elective module within the A4Q Certified Service Designer programme. Other modules within this qualification scheme include: Design Thinking, CX Analysis and Business Service Design. The structure of the A4Q Certified Service Designer programme is shown here. Frequently Asked Questions How do AssistKD’s virtual classroom courses work?AssistKD’s virtual courses are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. On each day of the course, we ask delegates to log on in time for a 9am start. The courses end at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience. The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays. Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning. The courses allow learners to develop their professional toolkits and complete modules towards recognised professional certifications such as the BCS International Diploma in Business Analysis or the new A4Q Service Designer qualification. Can you attend virtual classroom courses from outside the UK?Yes, however you will be issued with a digital course manual in advance of the course, not a printed manual. Online exams connected to virtual classroom courses can be taken from overseas.When will I receive my joining instructions?You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.I am concerned about logging on, is there support available?If you have concerns about logging on and your technology, it is best to address these prior to the day of the course. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.comI have additional needs, can they be accommodated?Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.comWhen will I receive my course manual?You will receive your course manual, in both printed and digital form, two weeks before the start of your course.Can you accommodate a last-minute booking?Yes, provided there is availability.Do you offer discounted prices if I am taking more than one course?Yes, please contact enquires@assistkd.comWhat happens if I need to reschedule, do I have to pay twice?If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.Do the courses run on consecutive days?Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.Do you offer courses over the weekend?Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only. Where can I get sample questions or exam papers?Each course manual includes sample questions for you to practise prior to taking your exam. These align with the syllabus and the required level of quality and should be the main source for revision.Sample examination questions and papers which you may find free or for purchase online can be of limited value as the quality is often poor and they may not align with the syllabus.What is the exam pass rate?AssistKD is a specialist training company with expert trainers. Training courses which are linked to exams cover the full and most current relevant syllabuses. Our examination pass rates are market leading. Exact pass rates vary from course to course.Is the exam included in the price?Yes. Where there is an exam, it is included in the price.Is the exam taken during the actual course?No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details one week before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.When will I receive my exam results and certificate?For online exams you will find out your result immediately on completion. Then, approximately two weeks after the exam this will be confirmed via the BCS portal and you can print out your certificate. For written exams, results will be emailed approximately two weeks after the exam, and again the certificate can be printed via the BCS portal.