The Business Service Architecture course is for anyone interested in service architecture, in particular: Business Service Designers (including Business Designers and Service Designers) Business Analysts, Business Architects, Solution Architects, Business Engineers, User Researchers, Product Managers.

This course explores the service ecosystem, looking at service architecture in the context of enterprise, business and solution architecture. Topics covered include value stream modelling and analysis; capability requirements and modelling; the T shape professional concept; service agility and double loop learning. 

Delegates attending the Business Service Architecture course are provided with a clear and comprehensive manual that offers a step-by-step guide through the entire course content. Each delegate attending a virtual classroom course is sent a physical copy of the manual to their home address before the course start date. An electronic version of the manual is also provided to every delegate.

There will be later this year. More information to be provided soon.

The Business Service Architecture course forms one part of AssistKD’s Service Design training programme which includes courses on CX Analysis, Business Service Design and Design Thinking. It is one of the elective modules for the new internationally recognised A4Q Service Designer qualification.

Business Service Architecture

Course content

• Service Architecture in the context of Enterprise, Business and Solution Architecture
• The relevance of architectural principles
• The elements and artefacts of a Service Architecture
• Key service actors/stakeholders within the service ecosystem, and their concerns
• Value stream modelling and analysis
• Capabilities, capability requirements and capability modelling
• How capabilities are leveraged to offer services
• Capability and value stream integration
• The T-shape professional concept
• Service information concepts
• Service economics
• Service measures and controls
• Service agility and double loop learning

How do AssistKD’s virtual classroom courses work?

AssistKD’s virtual courses are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On each day of the course, we ask delegates to log on in time for a 9am start. The courses end at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience. 
The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays. 

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning. 
The courses allow learners to develop their professional toolkits and complete modules towards recognised professional certifications such as the BCS International Diploma in Business Analysis or the new A4Q Service Designer qualification. 

Can you attend virtual classroom courses from outside the UK?

Yes, however you will be issued with a digital course manual in advance of the course, not a printed manual. Online exams connected to virtual classroom courses can be taken from overseas.

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the course. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my course manual?

You will receive your course manual, in both printed and digital form, two weeks before the start of your course.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

Do you offer discounted prices if I am taking more than one course?

Yes, please contact enquires@assistkd.com

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do the courses run on consecutive days?

Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.

Do you offer courses over the weekend?

Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only.

Is the exam taken during the actual course?

No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.

When will I receive my exam results and certificate?

Exams will be taken online and you will receive a provisional result upon completion. Then, approximately 24 hours after the exam this will be confirmed via email and you will be supplied with a link to download your certificate.