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Home » Terms and Conditions of Booking

Terms and Conditions of Booking

Public Courses and Exams

Cancellation and transfers

May be made without charge up to 4 weeks before the course start date.  Later cancellations and transfers are charged as follows:

  • 0-10 working days – full fee payable
  • 11-20 working days – 50% of fee payable

Course changes

Assist Knowledge Development reserves the right to make enhancements to course specifications and changes to course dates and locations when necessary.  Assist Knowledge Development will endeavour to avoid changes of this nature and will advise the customer as soon as any such changes are known.

Online Learning

Payment

Online Learning course material will be available immediately after payment has been received.

Cancellation 

Once the course has been activated by the customer it is deemed as consumed and can be cancelled but not refunded. A full refund can only be given if the course has not been activated and notification is received by AssistKD within 14 days of the purchase date.

Examinations

When purchasing Foundation in Business Analysis, Commercial Awareness, Foundation in Business Change, Foundation in IS Project Management and Foundation in Systems Development there is also the opportunity to buy the examination.  Once the purchase is completed, we will provide you with a code that allows you to sit the examination at your local Pearson Vue examination venue. 

As of 10/10/2017 our Pearson Vue vouchers could be redeemed in the following countries/dependencies:

Afghanistan 

Aland Islands 

Albania 

American Samoa 

Andorra 

Anguilla 

Antarctica 

Antigua and Barbuda 

Argentina 

Armenia 

Aruba 

Australia 

Austria 

Azerbaijan 

Bahamas 

Bahrain 

Bangladesh 

Barbados 

Belarus 

Belgium 

Belize 

Bermuda 

Bhutan 

Bolivia 

Bonaire Saint Eustatius and Saba 

Bosnia and Herzegovina 

Bouvet Island 

Brazil 

British Indian Ocean Territory 

Cambodia 

Canada 

Chile 

China 

Christmas Island 

Cocos (Keeling) Islands 

Colombia 

Comoros 

Cook Islands 

Costa Rica 

Croatia 

Curacao 

Cyprus 

Czech Republic 

Denmark 

Dominica 

Dominican Republic 

Ecuador 

El Salvador 

Estonia 

Falkland Islands 

Faroe Islands 

Fiji 

Finland 

France 

French Guiana 

French Polynesia 

French Southern Territories 

Georgia 

Germany 

Gibraltar 

Greece 

Greenland 

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea

Guyana

Haiti

Heard Island / Mcdonald Islands

Honduras

Hong Kong

Hungary

Iceland

Indonesia

Iran

Iraq

Ireland

Isle of Man

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kiribati

Korea North

Korea South

Kuwait

Kyrgyzstan

Lao Peoples Democratic Republic

Latvia

Lebanon

Liechtenstein

Lithuania

Luxembourg

Macao

Macedonia

Malaysia

Maldives

Malta

Marshall Islands

Martinique

Mayotte

Mexico

Micronesia

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Myanmar

Nauru

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niue

Norfolk Island

Northern Mariana Islands

Norway

Oman

Pakistan

Palau

 

Palestine State of

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn

Poland

Portugal

Puerto Rico

Qatar

Reunion

Romania

Russian Federation

Saint Barthelemy

Saint Kitts and Nevis

Saint Lucia

Saint Martin

Samoa

San Marino

Saudi Arabia

Serbia

Seychelles

Singapore

Sint Maarten

Slovakia

Slovenia

Solomon Islands

South Georgia / Sandwich Islands

Spain

St. Helena

St. Pierre and Miquelon

St. Vincent and Grenadines

Suriname

Svalbard and Jan Mayen

Sweden

Switzerland

Taiwan

Tajikistan

Tanzania

Thailand

Timor-Leste

Tokelau

Tonga

Trinidad and Tobago

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

US Minor Outlying Islands

Uzbekistan

Vanuatu

Vatican City State

Venezuela

Viet Nam 

Virgin Islands British

Virgin Islands US

Wallis and Futuna Islands

Yemen

Further instructions of how to book the exam will be given by the AssistKD online learning team upon purchase of the voucher and you will be notified of when the voucher will expire. When redeeming Business Analysis Practice, Requirements Engineering or Modelling Business Processes examinations the examination is taken at one of AssistKD public examination sessions only available within the UK. Please contact our customer services team to book an examination.

Passports

Courses and exams to be attended within 24 months of original booking. If online courses are purchased as part of a passport these will be made available on the next working day. If classroom courses are booked as part of the passport, customer services will contact you to arrange dates for these courses.

Customer responsibility

The customer accepts that it is their responsibility to ensure that the published course description meets the requirements of the participant(s) attending the course.

Copyright

Copyright in all course materials is vested in Assist Knowledge Development Limited.

Contact Us

Need help?

Please call us on

01844 211665