Business analysts, customer journey managers, project managers, business change practitioners and anyone in business who needs to engage with and manage stakeholders. Stakeholder Engagement is also a People Skills module on the BCS (ISEB) Advanced Diploma in Business Analysis.

Being able to engage with and manage your stakeholders effectively is a vital skill for anyone in business, but especially for business analysts, project managers and IS consultants.

Our Stakeholder Engagement course covers all the essential frameworks and principles you’ll need to develop positive and productive relationships with your stakeholders. This includes working with stakeholder groups, creative problem solving, managing conflict and much more.

Presented to you by one of the expert training consultants pictured below. Each member of our Stakeholder Engagement training team brings substantial practical experience to the programme.

Being able to engage with and manage stakeholders is important for anyone in business and is a particularly key skill for project managers, business analysts and IS consultants.

Our Stakeholder Engagement course covers all the essential frameworks and principles you’ll need to know in order to become an expert in engaging your stakeholders. This includes working with stakeholder groups, creative problem solving, managing conflict and much, much more.

Upon the completion of this workshop, candidates will be able to:

1. Communicate effectively with stakeholders.  
2. Conduct successful facilitated workshops. 
3. Understand how to build rapport. 
4. Apply creative problem-solving techniques.  
5. Manage stakeholder expectations and conflict.  
6. Negotiate with stakeholders. 

To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to those two days.

For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference.

Yes. During this course you’ll receive all the training you need to prepare for the BCS Professional in Stakeholder Engagement certificate exam. A pass in this module will contribute to the BCS Advanced International Advanced Diploma in Business Analysis.

For delegates attending a classroom, virtual classroom or eLearning course, the exam may be taken remotely using the BCS online proctoring service. This exam consists of 40 multiple-choice questions with a pass mark of 26/40.

If this course is part of your BCS Advanced Diploma in Business Analysis programme you have a choice of further modules you can take including Business Architecture, Agile Business Analysis, Data Analysis, Advanced Requirements Engineering, Business Finance, Benefits Planning and Realisation and Team Leadership. The structure of the certification is shown here.

Stakeholder Engagement (a two-day course)

Course Content
Understanding stakeholders

• Analysing stakeholders
• Stakeholder planning
• Stakeholder perspectives

Communication

• The communication process
• Barriers to communication
• Active listening

Working with stakeholder groups

• Group development process
• Learning styles

Facilitated workshops - introduction

• The benefits of facilitated workshops
• Main workshop roles – facilitator, scribe, participants, sponsor
• Stages of a workshop
• Workshop preparation
• Conduct of the workshop
• Facilitation techniques
• Adaptability in the workshop

Rapport

• Rapport defined
• Making an impact
• Building rapport
• Body language

Creative problem solving

• A model for creative problem solving
• Techniques for generating ideas
• Rich pictures
• Mind-maps
• Fishbone diagrams
• Stimulating creative thinking
• Edward de Bono’s ‘Six Thinking Hats’

Managing expectations

• Sources of expectations
• Controllable expectation creators
• Uncontrollable expectation creators
• Process for managing expectations

Negotiation

• Negotiating positions
• Principled negotiation approach
• The people problem
• Principled negotiation stages – interests, options, criteria
• Blocks to creative options in negotiation
• Integrative and distributive negotiation

Managing conflict

• The difference between negotiation and conflict situations
• Root causes of conflict – goals, judgements, values
• Options for conflict resolution
• Conflict resolution process
• Handling conflict

©Assist Knowledge Development Ltd.

This course was written by our team of training consultants, who bring their substantial experience of business analysis projects to the programme.

Watch the video below to find out more about our eLearning.

Do you have a question about our eLearning courses? Check out our FAQs section…

Is the exam taken during the actual course?

No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details one week before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.

When will I receive my exam results and certificate?

Exams will be taken online you will find out your result immediately on completion. Then, approximately two weeks after the exam this will be confirmed via the BCS portal and you can print out your certificate.