Business analysts, project managers, business change managers and anyone involved in managing business benefits and facilitating their delivery. Benefits Management and Business Acceptance is also a Specialist Practitioner module on the BCS (ISEB) International Diploma in Business Analysis.
Do you need to learn more about how business benefits are managed and how to facilitate their delivery? We can teach you that and more with our course on Benefits Management and Business Acceptance. You’ll also find out about how systems are tested for business acceptance and cover other areas such as user acceptance testing, test design and planning, and delivery of business benefits.
The course reinforces theoretical concepts by using realistic, practical case studies, from which you will gain experience of applying benefits management and business acceptance techniques.
Presented to you by one of the expert training consultants pictured below, each member of our Benefits Management & Business Acceptance training team bring their substantial experience of benefits management, benefits realisation and business acceptance to the programme.
To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to those three days.
- Rationale for benefits management and business acceptance
- The drivers for business change
- The business case
- Making the financial case
- Benefits management and planning
- Testing for business acceptance
- Test design techniques
- Test planning, monitoring and control
- Benefits management
- Implementing business changes
- Delivering business benefits
For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference.
Yes. During this three day course you’ll receive all the training you need to prepare for the BCS Benefits Management and Business Acceptance certificate examination, which is held on the final afternoon of the course. Through a given business scenario, this open-book exam puts your knowledge of benefits, management, business acceptance testing and benefits realisation to the test. A pass means you’re another step closer to achieving the BCS International Diploma in Business Analysis – the de facto certification for practicing business analysts. One last thing; this course also enables you to develop SFIA skills BENM, level 5.
At present, due to the Covid-19 crisis, the exam is not available in a classroom environment. However, for delegates attending a virtual or online course, the exam may be taken at a later date when restrictions have been lifted.
Benefits Management and Business Acceptance (a three-day course)
Course Content
Rationale for benefits management and business acceptance
- Lifecycle for business change
- The role and importance of benefits management
- The role and importance of business acceptance
Drivers for business change
- The business change lifecycle
- Internal and external drivers
- CSFs and KPIs
- Value propositions and the value chain
- Options for business change
The business case
- Structure and content of the business case
- Categories of business benefit
- Measuring benefits
- Quantifying benefits
Making the financial case
- Identifying and quantifying costs
- Investment Appraisal
- Payback
- Discounted cash flow/Net present value
- Internal rate of return
Planning for benefits management
- Benefit owners
- The benefits plan
- Benefit profiles
- The benefits dependency framework
User acceptance testing – testing for business acceptance
- Business acceptance in the ‘V’ model
- Principles and vocabulary of testing
- Testing roles and responsibilities
- The test process
- Functional and non-functional testing
- Test documentation
Test design techniques
- Activity diagrams
- Decision tables
- Decision trees
- State machine diagrams
Test planning, monitoring and control
- Progress monitoring and control
- Incident management
- Confirmation testing
Benefits management reviews
- Gateways – scheduled and unscheduled reviews
- Assessing the impact of change
Implementing business changes
- Impact on people and evolving attitudes to change
- Planning the implementation
- Implementation strategies
- Training/learning approaches
- Lewin’s model of change
Delivering business benefits
- Embedding business changes
- Lifecycle for benefits management
- Project and benefits reviews
- Disaggregating benefits
- Fragmentation of benefits
- Identifying and evaluating further benefits
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