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Modelling Business Processes

For the Business Analyst, business process modelling is key to delivering improvements successfully. Learn how to model an organisation, redesign business processes and analyse tasks. Practitioner specialist module for the internationally recognised BCS Diploma in Business Analysis.

  • Classroom

    Course Details:

    Duration: 2 days

    Price: Virtual: £845 + VAT
    (includes exam)

    Next available course:

    Virtual Classroom
    Virtual Classroom
    Virtual Classroom
  • Online
Who is this course for?

Business Analysts, project managers, business change managers and anyone who requires a practical understanding of hierarchical business process modelling. Modelling Business Processes is also a Specialist Practitioner module on the BCS (ISEB) International Diploma in Business Analysis.

About the course

The Modelling Business Processes course provides the framework, skills and techniques you need to model business processes and deliver process improvements successfully. As with all AssistKD practitioner courses you’ll use a realistic case study to practise the key techniques, including modelling an organisation, analysing tasks and managing and measuring processes.

We’ll also cover other important, related issues such as human performance and process measurement, as well as theoretical concepts supported by detailed case studies. It’s the perfect opportunity for you to apply your knowledge to both AS-IS and TO-BE process models.

The course will be presented by one of the expert training consultants pictured below. Each member of our Modelling Business Processes training team brings substantial experience of business analysis projects and application of process modelling techniques to the programme.

How is the course structured?

To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to those two days.

  • Key concepts in business process modelling.
  • Modelling the organisation.
  • Modelling ‘As Is’ processes.
  • Analysing tasks.
  • Human aspects of performance.
  • Managing and measuring processes.
  • Process improvement and redesign.
  • Discuss implications of implementing models.
Course manual

For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference.

Is there an exam?

Yes. During this two day course you’ll receive all the training you need to prepare for the BCS Modelling Business Processes certificate examination, which is held on the final afternoon of the course. A pass means you’re another step closer to achieving the BCS International Diploma in Business Analysis – the de facto certification for practicing business analysts. One last thing; this course is also approved as consistent with the IIBA BABoK version 3.0 and enables participants to develop SFIA skills BPRE, levels 5 and 6.

At present, due to the Covid-19 crisis, the exam is not available in a classroom environment. However, for delegates attending a virtual or online course, the exam may be taken using the BCS online proctoring service. This exam consists of 40 multiple-choice questions with a pass mark of 25/40. 

What’s next?

If this course is part of your BCS Diploma in Business Analysis programme you have a choice of further modules which include the Core BA Diploma modules, Business Analysis Practice and Requirements Engineering. Candidates who have already completed Modelling Business Processes also need to pass one of the Foundation Specialisms; in Business Analysis, IS Project Management, Business Change or Commercial Awareness. The structure of the certification is shown here.

Full course outline

Modelling Business Processes (a two-day course)

Course Content

The organisational view

  • The business environment.
  • Types of customer.
  • Value chain analysis and value propositions.

Modelling business processes

  • ‘As is’ business process models.
  • Business events and business rules.
  • Timescales.

Analysing tasks

  • Identifying tasks.
  • Documenting tasks.
  • Defining steps in the task.
  • Decisions and business rules.

Human aspects of performance

  • Support required.
  • Standards.
  • Skill requirements.
  • Feedback and consequences.

Managing and measuring processes

  • Organisation vs. customer expectations.
  • Customer value expectations.
  • Departmental and process measures.

Process improvement and redesign

  • ‘To be’ business process models.
  • Process problems:
    • Process disconnects.
    • Handoffs and delays.
    • Lack of IT support.
  • Process redesign patterns:
    • Re-engineering.
    • Simplification.
    • Value-added.
    • Automation.

Implementation issues

  • Organisation design.
  • People issues.
  • Procedure design.
  • Managing change.

IT support for business processes

  • Defining IT requirements from process models.

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Customer Reviews

"Corrine was fantastic, very easy to chat with and a great tutor." - Luke Wilkinson

"The trainer was very knowledgeable and personable, making the course more relaxed and enjoyable" - Joe Gartlan

"Most informative and great interactive learning. Great tutor and very knowledgeable. I will be booking another course." - Richard Cain

"Of a noticeably higher quality than other BCS courses I have taken with different training providers: would use again and recommend." - Rob Hughes

Contact Us

Presenters for this course

Mike Williams
Mike Williams
Angela Pinnington
Angela Pinnington
Andrew Kell
Andrew Kell
Adrian Reed
Adrian Reed
Corrine Thomas
Corrine Thomas
Eunice Chen
Eunice Chen
Jonathan Buck
Jonathan Buck
Steve Silsby Profile
Steve Silsby