The Target Operating Model (TOM) Design course is for anyone interested in operating models and creating Target Operating Models, in particular: Business Analysts, Team Leaders, Function Leaders, Business Service Designers, Business Architects, Enterprise Architects, Business Engineers, Consultants, Product Owners, Product Managers.

This course explores operating models and Target Operating models (TOMs), and the application of various practical frameworks and techniques. An interactive case study is used throughout the course. Topics covered include the strategic context for TOM Design, components of the TOM, stakeholder engagement for TOM Design, investigation and analysis of the current operating model, exploration and definition of the TOM, the business case for operating model transformation, and implementation of the TOM.

Upon completion of this course, candidates will be able to:
 

• Explain the concepts of an operating model and TOM
• Analyse and define key TOM components
• Identify key TOM Design blueprints
• Model and analyse using key TOM design blueprints and techniques
• Understand the components for building an Operating Model transformation Business Case
• Explain a range of techniques for options analysis and performance measurement
• Explain a range of TOM implementation approaches

Target Operating Model Design (a three-day course)

Course Content

Strategic context

• Business motivation
• Strategic context analysis
• Organisational culture analysis
• Business capability analysis

TOM design

• TOM design value proposition
• TOM design value stream
• TOM design 2CPO framework

 TOM frameworks

• AssistKD’s TOM components framework
• POPIT™
• Other TOM frameworks

Stakeholder analysis

• Stakeholder categories 
• CIA model
• Stakeholder analysis matrices
• TOM negotiation and influencing

Enterprise ecosystem

• Internal ecosystem analysis
• External ecosystem analysis

Value stream analysis

Gap analysis

Options analysis

• Cost and benefit analysis
• Risk and impact analysis
• Feasibility analysis

Performance measurements

• Balanced Scorecard

Benefit dependency mapping

Strategic roadmap development

Target Operating Model Implementation

• Business change lifecycle
• Continuous improvement
• PDSA framework
• Influence analysis

Delegates attending the Target Operating Model Design course are provided with a clear and comprehensive manual that offers a step-by-step guide through the entire course content. Each delegate attending a virtual classroom course, that is based in the UK, is sent a physical copy of the manual to their home address before the course start date. An electronic version of the manual is also provided to every delegate.

The course does not currently lead to a formal certification. 

The Target Operating Model course forms one part of AssistKD’s Business Architecture training programme which includes courses on Business Service Architecture, Business Service Design and Business Acumen.

Check out our Learning Zone for relevant articles, BA Brew podcasts and bitesize learning videos on Service Design topics, tools and techniques. Our free Introductory Learning Courses include: Introducing the POPIT Model, Managing Customer Expectations and Creative Problem Solving.

How do AssistKD’s virtual classroom courses work?

AssistKD’s virtual courses are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On each day of the course, we ask delegates to log on in time for a 9am start. The courses end at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience. 
The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays. 

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning. 
The courses allow learners to develop their professional toolkits.

Can you attend virtual classroom courses from outside the UK?

Yes, however you will be issued with a digital course manual in advance of the course, not a printed manual. 

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the course. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my course manual?

You will receive your course manual, in both printed and digital form, two weeks before the start of your course.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

Do you offer discounted prices if I am taking more than one course?

Yes, please contact enquires@assistkd.com

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do the courses run on consecutive days?

Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.

Do you offer courses over the weekend?

Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only.

What is the difference between a ‘customer feedback rating’ and the ‘customer course feedback rating’?

The ‘customer feedback rating’ reflects an average level of feedback across all AssistKD courses. The ‘customer course feedback rating’ reflects a course specific rating. AssistKD will only publish a ‘customer course feedback rating’ where a statistically valid sample size is available.