Business analysts, customer journey managers, project managers, business change practitioners and anyone in business who needs to engage with and manage stakeholders. Stakeholder Engagement is also a People Skills module on the BCS (ISEB) Advanced Diploma in Business Analysis.

Being able to engage with and manage your stakeholders effectively is a vital skill for anyone in business, but especially for business analysts, project managers and IS consultants.

Our Stakeholder Engagement course covers all the essential frameworks and principles you’ll need to develop positive and productive relationships with your stakeholders. This includes working with stakeholder groups, creative problem solving, managing conflict and much more.

Presented to you by one of the expert training consultants pictured below. Each member of our Stakeholder Engagement training team brings substantial practical experience to the programme.

Being able to engage with and manage stakeholders is important for anyone in business and is a particularly key skill for project managers, business analysts and IS consultants.

Our Stakeholder Engagement course covers all the essential frameworks and principles you’ll need to know in order to become an expert in engaging your stakeholders. This includes working with stakeholder groups, creative problem solving, managing conflict and much, much more.

Upon the completion of this workshop, candidates will be able to:

• Communicate effectively with stakeholders.  
• Conduct successful facilitated workshops.
• Understand how to build rapport.
• Understand how to ensure equality, diversity and inclusion.
• Manage stakeholder expectations and conflict.  
• Negotiate with stakeholders. 

BCS Certificate in Stakeholder Engagement

Course Content

Understanding stakeholders

• Analysing stakeholders
• Stakeholder planning
• Stakeholder perspectives

Communication

• The communication process
• Barriers to communication
• Active listening

Working with stakeholder groups

• Group development process
• Learning styles

Facilitated workshops - introduction

• The benefits of facilitated workshops
• Main workshop roles – facilitator, scribe, participants, sponsor
• Stages of a workshop
• Workshop preparation
• Conduct of the workshop
• Facilitation techniques
• Adaptability in the workshop

Rapport

• Rapport defined
• Making an impact
• Building rapport
• Body language

Ensuring equality

• Equality, diversity and inclusion: definitions
• Empathy maps
• Unconscious bias

Managing expectations

• Sources of expectations
• Controllable expectation creators
• Uncontrollable expectation creators
• Process for managing expectations

Negotiation

• Negotiating positions
• Principled negotiation approach
• The people problem
• Principled negotiation stages – interests, options, criteria
• Blocks to creative options in negotiation
• Integrative and distributive negotiation

Managing conflict

• The difference between negotiation and conflict situations
• Root causes of conflict – goals, judgements, values
• Options for conflict resolution
• Conflict resolution process
• Handling conflict

©Assist Knowledge Development Ltd.

Here's a quick guide to the topics covered on each day of the course.

For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference.

Yes. During this course you’ll receive all the training you need to prepare for the BCS Professional in Stakeholder Engagement certificate exam. A pass in this module will contribute to the BCS Advanced International Advanced Diploma in Business Analysis.

For delegates attending a classroom, virtual classroom or eLearning course, the exam may be taken remotely using the BCS online proctoring service. This exam consists of 40 multiple-choice questions with a pass mark of 26/40.

If this course is part of your BCS Advanced Diploma in Business Analysis programme you have a choice of further modules you can take including Business Architecture, Agile Business Analysis, Data Analysis, Advanced Requirements Engineering, Business Finance, Benefits Planning and Realisation and Team Leadership. The structure of the certification is shown here.

This course was written by our team of training consultants, who bring their substantial experience of business analysis projects to the programme.

Watch the video below to find out more about our eLearning.

Do you have a question about our eLearning courses? Check out our FAQs section…

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my course manual?

You will receive your course manual at the venue on the first day of your course.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

Do you offer discounted prices if I am taking more than one course?

Yes, please contact enquires@assistkd.com

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do the courses run on consecutive days?

Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.

Do you offer courses over the weekend?

Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only.

Is the exam taken during the actual course?

No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.

When will I receive my exam results and certificate?

Exams will be taken online you will find out your result immediately on completion. Then, approximately two weeks after the exam this will be confirmed via the BCS portal and you can print out your certificate. 

How do AssistKD’s virtual classroom courses work?

AssistKD’s virtual courses are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On each day of the course, we ask delegates to log on in time for a 9am start. The courses end at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience. 
The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays. 

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning. 
The courses allow learners to develop their professional toolkits.

Can you attend virtual classroom courses from outside the UK?

Yes, however you will be issued with a digital course manual in advance of the course, not a printed manual. 

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the course. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my course manual?

You will receive your course manual, in both printed and digital form, two weeks before the start of your course.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

Do you offer discounted prices if I am taking more than one course?

Yes, please contact enquires@assistkd.com

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do the courses run on consecutive days?

Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.

Do you offer courses over the weekend?

Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only.

Is the exam taken during the actual course?

No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.

When will I receive my exam results and certificate?

Exams will be taken online you will find out your result immediately on completion. Then, approximately two weeks after the exam this will be confirmed via the BCS portal and you can print out your certificate. 

Is the exam included with the eLearning subscriptions?

All BCS and A4Q eLearning exams can be taken online via remote proctoring, giving you complete flexibility to sit your exam from any suitable location. If you choose the Core or Extra option, your exam voucher is already included, making it simple to progress toward certification.

Can I buy now and start later?

Absolutely. Your course is added to your account right after purchase, but you choose when to activate your subscription - ideal for planning around work or personal commitments. When you are ready to begin learning, you simply log in to your account and click 'Activate' next to the course name.

Have more questions? Check out our full FAQs here or contact us directly.