Course details Duration: 1 day Next available course Please contact the team on 01844 211665 for availability Course details Subscription options: Course details Duration: 1 day Next available course Please contact the team on 01844 211665 for availability Who is this course for? This workshop is for anyone who wants to enhance their use of creative thinking. In particular: service designers, service owners, business analysts; business architects; customer journey managers; product owners; project leaders; and business change managers. About the course The AssistKD Creative Thinking Workshop explores the essential elements required to make effective use of creative thinking. The workshop is highly interactive and provides opportunity to explore and apply a broad range creative thinking techniques to achieve beneficial outcomes. Learning objectives At the end of this workshop delegates will be able to demonstrate understanding of:What creative thinking is and why it’s importantHow creative thinking can be used to innovate and solve problems Relationship between creative thinking and the:Design thinking mindsetGrowth mindsetApplication of a variety of different creative thinking techniques Relationship between divergent and convergent thinkingHow to use obtain stakeholder ‘buy in’ towards the achievement of beneficial outcomes Course manual A printed copy of the course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same manual for convenient future reference. Is there an exam? No. Full course outline Introduction to creative thinkingAim and definition of creative thinkingCreative thinking and the design thinking mindsetCreative thinking and the Double DiamondBenefits and barriers of creative thinkingCreative thinking and the growth mindsetDefine the problem spaceBrainstorming and brainwritingProblem exploration techniquesFishbone diagramObservationEmpathy mapRoot cause analysisService safariProblem framingDivergent thinking techniquesMood boards and research wallsSCAMPERCrazy EightsLotus blossomGreenfield siteExplore different perspectivesConsidering challenges from a different perspective using a names listDe Bono’s Six Thinking HatsMake it worseMaking a situation worseAssumption reversalDrop an assumptionLook to the pastConvergent thinking techniquesDig deeperRich picturesLet your mind wanderCombine ideas and themingVoting methods Pre-mortemBusiness cases and prioritisationObtain stakeholder ‘buy in’Persuasion skillsVisualisation techniques8PsBusiness model canvasPOPIT™Service blueprintValue proposition canvasBuilding rapportNegotiation outcomesStakeholder positioningDeliver the outcomeChallenging the rulesPrototyping ©Assist Knowledge Development Ltd. Frequently Asked Questions How do AssistKD’s virtual workshops work?AssistKD’s virtual workshops are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. On the day of the workshop, we ask delegates to log on in time for a 9am start. The workshop ends at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience.The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays.Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning.Can you attend virtual workshops from outside the UK?Yes, however you will be issued with a digital workshop manual in advance of the workshop, not a printed manual.When will I receive my joining instructions?You will receive joining instructions two weeks before the start of your workshop. One week before the workshop you will receive detailed instructions on how to log on.I am concerned about logging on, is there support available?If you have concerns about logging on and your technology, it is best to address these prior to the day of the workshop. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.comI have additional needs, can they be accommodated?Please provide us with full details of any additional needs in advance of the workshop so that we can work with you to accommodate them. Please contact enquiries@assistkd.comWhen will I receive my workshop manual?You will receive your workshop manual, in both printed and digital form, 1-2 weeks before the start of your workshop.Can you accommodate a last-minute booking?Yes, provided there is availability.What happens if I need to reschedule, do I have to pay twice?If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.Do you offer workshops over the weekend?Our virtual (live) classroom and face-to-face classroom workshops run from Monday to Friday only.