Course details

Duration: 1 day

Next available course

Please contact the team on 01844 211665 for availability

Course details

Subscription options:

Course details

Duration: 1 day

Next available course

Please contact the team on 01844 211665 for availability

This workshop is for anyone who wants to enhance their use of creative thinking. In particular: service designers, service owners, business analysts; business architects; customer journey managers; product owners; project leaders; and business change managers.

The AssistKD Creative Thinking Workshop explores the essential elements required to make effective use of creative thinking. The workshop is highly interactive and provides opportunity to explore and apply a broad range creative thinking techniques to achieve beneficial outcomes.

At the end of this workshop delegates will be able to demonstrate understanding of:

  • What creative thinking is and why it’s important
  • How creative thinking can be used to innovate and solve problems 
  • Relationship between creative thinking and the:
    • Design thinking mindset
    • Growth mindset
  • Application of a variety of different creative thinking techniques 
  • Relationship between divergent and convergent thinking
  • How to use obtain stakeholder ‘buy in’ towards the achievement of beneficial outcomes

A printed copy of the course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same manual for convenient future reference.

No.

Introduction to creative thinking

  • Aim and definition of creative thinking
  • Creative thinking and the design thinking mindset
  • Creative thinking and the Double Diamond
  • Benefits and barriers of creative thinking
  • Creative thinking and the growth mindset

Define the problem space

  • Brainstorming and brainwriting
  • Problem exploration techniques
    • Fishbone diagram
    • Observation
    • Empathy map
    • Root cause analysis
    • Service safari
    • Problem framing

Divergent thinking techniques

  • Mood boards and research walls
  • SCAMPER
  • Crazy Eights
  • Lotus blossom
  • Greenfield site

Explore different perspectives

  • Considering challenges from a different perspective using a names list
  • De Bono’s Six Thinking Hats
  • Make it worse
  • Making a situation worse
  • Assumption reversal
  • Drop an assumption
  • Look to the past

Convergent thinking techniques

  • Dig deeper
  • Rich pictures
  • Let your mind wander
  • Combine ideas and theming
  • Voting methods 
  • Pre-mortem
  • Business cases and prioritisation

Obtain stakeholder ‘buy in’

  • Persuasion skills
  • Visualisation techniques
  • 8Ps
  • Business model canvas
  • POPIT™
  • Service blueprint
  • Value proposition canvas
  • Building rapport
  • Negotiation outcomes
  • Stakeholder positioning

Deliver the outcome

  • Challenging the rules
  • Prototyping 

©Assist Knowledge Development Ltd.
 

How do AssistKD’s virtual workshops work?

AssistKD’s virtual workshops are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On the day of the workshop, we ask delegates to log on in time for a 9am start. The workshop ends at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience.

The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays.

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning.

Can you attend virtual workshops from outside the UK?

Yes, however you will be issued with a digital workshop manual in advance of the workshop, not a printed manual.

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your workshop. One week before the workshop you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the workshop. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the workshop so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my workshop manual?

You will receive your workshop manual, in both printed and digital form, 1-2 weeks before the start of your workshop.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do you offer workshops over the weekend?

Our virtual (live) classroom and face-to-face classroom workshops run from Monday to Friday only.