Business analysts, customer journey analysts, project managers, business change practitioners and anyone in business who needs to build and lead high-performing teams. Team Leadership is also a People Skills module on the BCS (ISEB) Advanced Diploma in Business Analysis. 

The Team Leadership course explores the knowledge, skills and behaviours required to lead a hybrid team in a high performance, fast-changing environment.

The course develops candidates’ self-awareness as a team leader, providing a practical introduction to emotional intelligence and participative leadership. Candidates will learn how to use positive communication strategies, coach for performance, deliver effective feedback, handle difficult conversations, manage time and priorities, and delegate competently.  

Finally, the course introduces the tools and techniques candidates need to lead a team successfully through change.
 

Upon the completion of this workshop, candidates will be able to:  

• Understand the importance of being a behavioural role model for others and “walking the talk”.
• Develop self-awareness and a growth mindset, using feedback from others to improve as a leader.
• Assess their own leadership and management behaviours and potential in the context of Goleman’s EQ.
• Empower hybrid team members to build trust, improve performance and sustain motivation, engagement, and well-being.
• Develop a flexible leadership style which is appropriate to individuals’ development levels.
• Set SMART performance objectives which align with organisational and departmental goals.
• Manage team performance and hold difficult performance conversations constructively and with confidence. Coach individuals for improved performance.  
• Plan, monitor and review the implementation of change. Prioritise and delegate team tasks effectively in a high-pressure, changing work environment.
• Lead a team successfully through change.

BCS Certificate in Team Leadership (a three-day course)

Course Content

Introducing Leadership & Management

• Definitions of leadership and management
• Management behaviours – why they matter
• Role & responsibilities of a team leader
• Leadership styles, behaviours & traits
• Action centred leadership
• Leading by example

Self-awareness & Emotional Intelligence

• Understand others’ experience of us
• Gaining and using feedback to develop as a leader
• Concept of EQ
• Emotional intelligence competencies
• Develop management strategies

Participative Leadership

• Directive and non-directive styles of management
• Team engagement, motivation, development, trust and empowerment
• Situational Leadership
• The do’s and don’ts of delegation

Positive Communication

• Building trust and respect
• Behaviour/Impact Cycle
• Voice, body language & words

Communication styles in conflict: Assertive, Aggressive, Passive

• Building High Performing Teams
• Definition of ‘performance’
• Team leader’s role in developing high performance
• Setting effective goals, objectives & measures
• Giving performance feedback
• Coaching for performance
• Dealing with under-performance
• Handling difficult conversations

Managing Time & Priorities

• Identifying priorities
• Managing your time effectively
• Making decisions & delegating

Leading Teams Through Change

• Understanding the effects of change on a team
• The Change Curve
• Communicating during change
• Planning and monitoring the implementation of change

Multi-dimensional Working Environments

• The Hybrid Workplace
• The Job Demands-Resources Model
• Empowerment, trust, motivation, performance and well-being
• Communication strategies

©Assist Knowledge Development Ltd.

Here's a quick guide to the topics covered on each day of the course.

For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference.

Yes. During this three day course you’ll receive all the training you need to prepare for the BCS Professional Certificate in Team Leadership examination. The examination for this certificate lasts for 90 minutes and consists of 40 scenario-based multiple-choice questions. The pass mark is 26/40 or 65%. A pass means you’re another step closer to achieving the BCS International Advanced Diploma in Business Analysis.

For delegates attending a classroom, virtual classroom or online course, the exam may be taken remotely using the BCS online proctoring service. This exam consists of 40 multiple-choice questions with a pass mark of 26/40.

If this course is part of your BCS Advanced Diploma in Business Analysis programme you have a choice of further modules you can take including Business Architecture, Agile Business Analysis, Data Analysis, Advanced Requirements Engineering, Business Finance, Benefits Planning and Realisation and Stakeholder Engagement. The structure of the certification is shown here.

How do AssistKD’s virtual classroom courses work?

AssistKD’s virtual courses are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On each day of the course, we ask delegates to log on in time for a 9am start. The courses end at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience. 
The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays. 

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning. 
The courses allow learners to develop their professional toolkits.

Can you attend virtual classroom courses from outside the UK?

Yes, however you will be issued with a digital course manual in advance of the course, not a printed manual. 

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the course. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my course manual?

You will receive your course manual, in both printed and digital form, two weeks before the start of your course.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

Do you offer discounted prices if I am taking more than one course?

Yes, please contact enquires@assistkd.com

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do the courses run on consecutive days?

Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.

Do you offer courses over the weekend?

Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only.

Is the exam taken during the actual course?

No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.

When will I receive my exam results and certificate?

Exams will be taken online you will find out your result immediately on completion. Then, approximately two weeks after the exam this will be confirmed via the BCS portal and you can print out your certificate.