This course is for curious minded change professionals with an interest in exploring NLP, how it can support personal development, and building successful working relationships.

Explore easy to learn tools and techniques and leave with a working knowledge of NLP (Neuro Linguistic Programming) and an understanding of how to apply NLP techniques in the workplace. This practical, interactive and hands on workshop covers:

•    The NLP Communication Model.
•    Increased self-awareness and flexibility.
•    Building rapport and gaining trust.
•    Creating positive stakeholder relationships.
•    Understanding different perspectives.
•    The effective use of language.
•    Using skilful questions to get to the heart of a problem.
•    Presenting information in a way that keeps an audience engaged and listening.
•    Managing personal resilience by quickly getting into a powerful and motivated state.

A printed copy of the course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same manual for convenient future reference.

No.

Introduction to NLP for Business Analysts (a one-day course)

Course Content

1. Introduction
This session introduces the course and includes:

• Course Overview
• Introductions and personal objectives
• Administrative arrangements

2. An overview of NLP
Participants will be introduced to Neuro Linguistic Programming (NLP), its’ history and the relevance of NLP to Business Analysts. Topics covered will be:

• What is NLP
• The founders of NLP
• The NLP presuppositions
• The NLP principles for success
• Benefits of using NLP in Business Analysis

3. The NLP Communication Model
Effective communication forms an essential foundation for getting successful outcomes in most Business Analysis activities. During a typical working day, Business Analysts will be communicating with other people most of the time. NLP builds an understanding of how communication works with insights into how it can go well sometimes and then on other occasions it doesn’t. It provides a series of ways to communicate more effectively with others. The following areas will be introduced along with exercises so that participants start to build an awareness of their own preferred communication style:

• The senses
• Filters and thinking patterns
• Creating a positive mind set

4. Building rapport and gaining trust
Rapport is an essential part of building good working relationships, in this session through discussion and exercises the participants will explore the principles of rapport, the components which create rapport and the indicators that rapport is in place. The areas covered will be:

• What is rapport
• Sensory acuity
• Understanding body language
• Different perspectives
• Building flexibility in your communication

5. Getting results through the effective use of language
Language is one of the key filters in the NLP communication model and words are important when building rapport. Effective use of language can help in many business analysis activities such as interviews, presenting information, facilitation, influencing and negotiation. Participants will learn about the two language models of NLP and explore how to apply them in their work. Topics covered will be:

• How we structure our language
• Gathering information (Chunking up and down)
• Listening skills

6. Action Planning
In this closing session, participants will be invited to complete action plans for next steps they will take to apply learning in the course to their work and personal situations.

How do AssistKD’s virtual workshops work?

AssistKD’s virtual workshops are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On the day of the workshop, we ask delegates to log on in time for a 9am start. The workshop ends at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience.

The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays.

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning.

Can you attend virtual workshops from outside the UK?

Yes, however you will be issued with a digital workshop manual in advance of the workshop, not a printed manual.

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your workshop. One week before the workshop you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the workshop. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the workshop so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my workshop manual?

You will receive your workshop manual, in both printed and digital form, 1-2 weeks before the start of your workshop.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do you offer workshops over the weekend?

Our virtual (live) classroom and face-to-face classroom workshops run from Monday to Friday only.