Our Business Analysis Service Delivery course is for anyone who wants to create an effective business analysis service framework and build and lead a thriving business analysis service. It’s ideal for senior business analysts, BA managers, customer journey managers and business change leaders. 

Business Analysis Service Delivery is also a Business Skills module for the BCS Advanced International Diploma in Business Analysis. 

Behind every high performing business analysis service is an effective BA leader. Aimed at business analysts, customer journey managers, project and business managers and business change leaders, AssistKD’s Business Analysis Service Delivery course equips you with the skills, understanding, concepts and techniques you need to build, lead and sustain a thriving and successful business analysis service with confidence. Topics include resourcing strategy, recruitment, practice standards, performance management, support tools and ensuring service quality.  

This course was developed by Debra Paul and Christina Lovelock, authors of the bestselling BCS book: Delivering Business Analysis: The BA Service Handbook. It is presented by one of the expert training consultants pictured below, each of whom has substantial experience of leading a business analysis service. 

Upon the completion of this course, candidates will be able to demonstrate understanding of the following areas:

• The concept of the BA Service
• How to recruit and develop business analysts
• Tools, frameworks and skills to lead and operate the service
• Standardisation through templates and support tools
• How to approach performance and quality measurement

BCS Certificate in Business Analysis Service Delivery (a three-day course)

Course Content

Overview of the BA Service

• BA Service concept and structures
• The BA Service Framework
• Value and value propositions

Recruitment strategy and succession planning

• Business analyst recruitment pipelines
• The career pathway for business analysts
• The succession planning process

Enabling high performing BA teams

• The T-shaped professional and skill development frameworks
• Communities of practice
• Fixed and growth mindsets
• Performance management tools and techniques

Standards, templates and support tools

• Creating and using standards and templates
• Categories of support tool
• Support tool maturity levels and use

Leading and operating a BA Service

• The BA leader skills and tools
• Leadership frameworks and models
• BA Service and resource demand management

BA Service customers

• Customer categories and service dimensions
• The iceberg culture model
• The BA Service Charter

BA Service quality

• Service maturity and assessment models
• The quality management lifecycle and techniques
• Performance management and measurement

©Assist Knowledge Development Ltd.

Here's a quick guide to the topics covered on each day of the course.

For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of the AssistKD Business Analysis Service Delivery course. Our delegates tell us that having access to a physical document is useful as a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference. 

Delegates attending face to face classroom courses will receive their printed manual on Day 1 of the course. 

Yes. During this three-day course you’ll receive all the training you need to prepare for the BCS Professional Certificate in Business Analysis Service Delivery examination. The examination for this certificate lasts for 90 minutes and consists of 40 scenario-based multiple-choice questions. The pass mark is 26/40 or 65%. A pass means you’re another step closer to achieving the BCS International Advanced Diploma in Business Analysis. 

The Business Analysis Service Delivery exam is taken remotely using the BCS online exam proctoring service.  

If this course is part of your BCS Advanced Diploma in Business Analysis programme, you have a choice of further modules to study including Business Architecture, Agile Business Analysis, Data Analysis, Advanced Requirements Engineering, Business Finance, Benefits Planning and Realisation, Team Leadership and Stakeholder Engagement. 

How do AssistKD’s virtual classroom courses work?

AssistKD’s virtual courses are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On each day of the course, we ask delegates to log on in time for a 9am start. The courses end at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience. 
The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays. 

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning. 
The courses allow learners to develop their professional toolkits.

Can you attend virtual classroom courses from outside the UK?

Yes, however you will be issued with a digital course manual in advance of the course, not a printed manual. 

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the course. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my course manual?

You will receive your course manual, in both printed and digital form, two weeks before the start of your course.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

Do you offer discounted prices if I am taking more than one course?

Yes, please contact enquires@assistkd.com

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do the courses run on consecutive days?

Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.

Do you offer courses over the weekend?

Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only.

Is the exam taken during the actual course?

No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.

When will I receive my exam results and certificate?

Exams will be taken online you will find out your result immediately on completion. Then, approximately two weeks after the exam this will be confirmed via the BCS portal and you can print out your certificate.