BCS Certificate in Business Analysis Service Delivery BCS Certificate in Business Analysis Service Delivery
Master the principles, models, frameworks and concepts you need to build and develop a thriving business analysis service. Designed for business analysts, business analysis team leaders, customer journey managers and business change managers, the Delivering Business Analysis Service course was developed by the authors of the BCS book Delivering Business Analysis and contributes towards the BCS Advanced International Diploma in Business Analysis. Course details Duration: 3 days Exam Included Next available course 5th October 2026 Virtual Classroom £1,395 +VAT Add to basket 30th November 2026 Virtual Classroom £1,395 +VAT Add to basket 1st February 2027 Virtual Classroom £1,395 +VAT Add to basket View all dates Close all dates 26th April 2027 Virtual Classroom £1,395 +VAT Add to basket 7th June 2027 Virtual Classroom £1,395 +VAT Add to basket Master the principles, models, frameworks and concepts you need to build and develop a thriving business analysis service. Designed for business analysts, business analysis team leaders, customer journey managers and business change managers, the Delivering Business Analysis Service course was developed by the authors of the BCS book Delivering Business Analysis and contributes towards the BCS Advanced International Diploma in Business Analysis. Course details Duration: 3 days Next available course Please contact the team on 01844 211665 for availability Master the principles, models, frameworks and concepts you need to build and develop a thriving business analysis service. Designed for business analysts, business analysis team leaders, customer journey managers and business change managers, the Delivering Business Analysis Service course was developed by the authors of the BCS book Delivering Business Analysis and contributes towards the BCS Advanced International Diploma in Business Analysis. Course details Subscription options: Master the principles, models, frameworks and concepts you need to build and develop a thriving business analysis service. Designed for business analysts, business analysis team leaders, customer journey managers and business change managers, the Delivering Business Analysis Service course was developed by the authors of the BCS book Delivering Business Analysis and contributes towards the BCS Advanced International Diploma in Business Analysis. Course details Duration: 3 days Next available course Please contact the team on 01844 211665 for availability Who is this course for? Our Business Analysis Service Delivery course is for anyone who wants to create an effective business analysis service framework and build and lead a thriving business analysis service. It’s ideal for senior business analysts, BA managers, customer journey managers and business change leaders. Business Analysis Service Delivery is also a Business Skills module for the BCS Advanced International Diploma in Business Analysis. About the course Behind every high performing business analysis service is an effective BA leader. Aimed at business analysts, customer journey managers, project and business managers and business change leaders, AssistKD’s Business Analysis Service Delivery course equips you with the skills, understanding, concepts and techniques you need to build, lead and sustain a thriving and successful business analysis service with confidence. Topics include resourcing strategy, recruitment, practice standards, performance management, support tools and ensuring service quality. This course was developed by Debra Paul and Christina Lovelock, authors of the bestselling BCS book: Delivering Business Analysis: The BA Service Handbook. It is presented by one of the expert training consultants pictured below, each of whom has substantial experience of leading a business analysis service. Learning objectives Upon the completion of this course, candidates will be able to demonstrate understanding of the following areas: The concept of the BA Service How to recruit and develop business analysts Tools, frameworks and skills to lead and operate the service Standardisation through templates and support tools How to approach performance and quality measurement Full course outline BCS Certificate in Business Analysis Service Delivery (a three-day course) Course Content Overview of the BA Service BA Service concept and structures The BA Service Framework Value and value propositions Recruitment strategy and succession planning Business analyst recruitment pipelines The career pathway for business analysts The succession planning process Enabling high performing BA teams The T-shaped professional and skill development frameworks Communities of practice Fixed and growth mindsets Performance management tools and techniques Standards, templates and support tools Creating and using standards and templates Categories of support tool Support tool maturity levels and use Leading and operating a BA Service The BA leader skills and tools Leadership frameworks and models BA Service and resource demand management BA Service customers Customer categories and service dimensions The iceberg culture model The BA Service Charter BA Service quality Service maturity and assessment models The quality management lifecycle and techniques Performance management and measurement ©Assist Knowledge Development Ltd. How is the course structured? Here's a quick guide to the topics covered on each day of the course. Day 1 9:00 am to 5:00 pm The BA Service and the BA Service Framework.Recruitment and succession planning.Enabling high performing teams. Day 2 9:00 am to 5:00 pm Standards, templates and support tools.BA Service leadership frameworks.Demand management. Day 3 9:00 am to 5:00 pm BA Service customers.Developing a BA Service Charter.Service maturity and quality. Course manual For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address (UK only) in good time for the start of your course. Our delegates tell us that having access to a physical document is useful as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference. Delegates attending face to face classroom courses will receive their printed manual on Day 1 of the course. Is there an exam? Yes. During this three-day course you’ll receive all the training you need to prepare for the BCS Professional Certificate in Business Analysis Service Delivery examination. The examination for this certificate lasts for 90 minutes and consists of 40 scenario-based multiple-choice questions. The pass mark is 26/40 or 65%. A pass means you’re another step closer to achieving the BCS International Advanced Diploma in Business Analysis. The Business Analysis Service Delivery exam is taken remotely using the BCS online exam proctoring service. What’s next? If this course is part of your BCS Advanced Diploma in Business Analysis programme, you have a choice of further modules to study including Business Architecture, Agile Business Analysis, Data Analysis, Advanced Requirements Engineering, Business Finance, Benefits Planning and Realisation, Team Leadership and Stakeholder Engagement. Frequently Asked Questions How do AssistKD’s virtual classroom courses work?AssistKD’s virtual courses are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. On each day of the course, we ask delegates to log on in time for a 9am start. The courses end at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience. The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays. Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning. The courses allow learners to develop their professional toolkits.Can you attend virtual classroom courses from outside the UK?Yes, however you will be issued with a digital course manual in advance of the course, not a printed manual. When will I receive my joining instructions?You will receive joining instructions two weeks before the start of your course. One week before the course you will receive detailed instructions on how to log on.I am concerned about logging on, is there support available?If you have concerns about logging on and your technology, it is best to address these prior to the day of the course. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.comI have additional needs, can they be accommodated?Please provide us with full details of any additional needs in advance of the course so that we can work with you to accommodate them. Please contact enquiries@assistkd.comWhen will I receive my course manual?You will receive your course manual, in both printed and digital form, two weeks before the start of your course.Can you accommodate a last-minute booking?Yes, provided there is availability.Do you offer discounted prices if I am taking more than one course?Yes, please contact enquires@assistkd.comWhat happens if I need to reschedule, do I have to pay twice?If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.Do the courses run on consecutive days?Yes. Courses which last for more than one day are delivered on consecutive days from the start date indicated. These are on working days, during Monday to Friday.Do you offer courses over the weekend?Our virtual (live) classroom and face-to-face classroom courses run from Monday to Friday only.Is the exam taken during the actual course?No. The exam can be taken on a date and time of your choice. You will be provided with exam registration details before the start of your course. We recommend that you take the exam within two weeks of the end of your course, while the knowledge is fresh.When will I receive my exam results and certificate?Exams will be taken online you will find out your result immediately on completion. Then, approximately two weeks after the exam this will be confirmed via the BCS portal and you can print out your certificate. What is the difference between a ‘customer feedback rating’ and the ‘customer course feedback rating’?The ‘customer feedback rating’ reflects an average level of feedback across all AssistKD courses. The ‘customer course feedback rating’ reflects a course specific rating. AssistKD will only publish a ‘customer course feedback rating’ where a statistically valid sample size is available. “I found the course extremely relevant and useful in my day-to-day role as a Senior BA. I was pleased I chose this course as part of my Advance BA Diploma journey, it looked appealing to me from the moment it was launched and it did not disappoint!”. - Magda Cromwell Need some help? To discuss your requirements, call Karen on01844 211665 or email us at enquiries@assistkd.com Presenters for this course Christina Lovelock Joe Newbert Related courses BCS Certificate in Advanced Requirements Engineering BCS Certificate in Agile Business Analysis BCS Certificate in Benefits Planning And Realisation BCS Certificate in Business Analysis Service Delivery BCS Certificate in Business Architecture BCS Certificate in Business Finance BCS Certificate in Data Analysis BCS Certificate in Stakeholder Engagement BCS Certificate in Team Leadership BCS Certificate in Advanced Requirements Engineering BCS Certificate in Agile Business Analysis BCS Certificate in Benefits Planning And Realisation BCS Certificate in Business Analysis Service Delivery BCS Certificate in Business Architecture BCS Certificate in Business Finance BCS Certificate in Data Analysis BCS Certificate in Stakeholder Engagement BCS Certificate in Team Leadership BCS Certificate in Advanced Requirements Engineering BCS Certificate in Agile Business Analysis Our Clients
