This workshop is for anyone who wants to gain a broad understanding of Artificial Intelligence and appreciate how it may be used successfully within organisations. In particular: business analysts; project managers; customer journey managers; product owners; service designers; project leaders; and business change managers.

Upon completion of this workshop participants shall be able to demonstrate knowledge and understanding of:

• The meaning of Artificial Intelligence (AI) 
• The range of different ways that organisations and individuals are using AI
• The key benefits and risks associated with using AI
• The range of popular AI technologies
• The ethical issues relating to the use of AI
• The impact of AI on the economy, society and the environment
• The potential implications of AI for the future of work
   

AI Awareness (a one-day workshop)

Introduction to AI

• What is AI?
• A brief history of AI
• Different types of AI: strong (general) AI, weak (narrow) AI and superintelligent AI

Common applications of AI

• Generative AI tools
• AI agents (agentic AI)
• AI chatbots
• AI-powered robots
• Cybersecurity - threat and fraud detection
• Predictive analytics and decision support

Overview of key AI technologies

• Artificial neural networks
• Machine learning and deep learning
• Large Language Models (LLMs)
• Natural language processing

AI - opportunity or threat?

• Benefits of using AI
• Risks associated with using AI
• Impact of using AI (societal, environmental, economic)
• Key ethical concerns regarding the use of AI
• Ethical challenges associated with artificial consciousness
• Human in the loop
• Legislation applying to the development and adoption of AI

AI and the future of work

• Reshaping the workplace with AI
• AI and humans working together (collaborative intelligence)
• Key challenges for AI adoption
• Tips for adopting AI technologies

©Assist Knowledge Development Ltd.

A digital course manual will be made available in good time for the start of the course. 

This workshop does not include a formal examination. A digital attendance/completion certificate and digital badge is available on request. 

How do AssistKD’s virtual workshops work?

AssistKD’s virtual workshops are conducted live and online in a ‘virtual’ classroom space via Microsoft Teams. 
On the day of the workshop, we ask delegates to log on in time for a 9am start. The workshop ends at 4.30pm. An hour is ring-fenced for lunch, but timings can vary.

Designed to be interactive, responsive and engaging, our virtual (live) courses are led by trainers who are experts in their fields, with real-life industry experience.

The benefit of the virtual classroom is that delegates enjoy all the benefits of ‘in-real-time' training, but with no travel requirements or overnight stays.

Regular comfort breaks, team exercises and break-out sessions keep delegates focused and reinforce learning.

Can you attend virtual workshops from outside the UK?

Yes, however you will be issued with a digital workshop manual in advance of the workshop, not a printed manual.

When will I receive my joining instructions?

You will receive joining instructions two weeks before the start of your workshop. One week before the workshop you will receive detailed instructions on how to log on.

I am concerned about logging on, is there support available?

If you have concerns about logging on and your technology, it is best to address these prior to the day of the workshop. We can offer you a test call at a time that suits you. To request this please contact support@assistkd.com

I have additional needs, can they be accommodated?

Please provide us with full details of any additional needs in advance of the workshop so that we can work with you to accommodate them. Please contact enquiries@assistkd.com

When will I receive my workshop manual?

You will receive your workshop manual, in both printed and digital form, 1-2 weeks before the start of your workshop.

Can you accommodate a last-minute booking?

Yes, provided there is availability.

What happens if I need to reschedule, do I have to pay twice?

If you need to reschedule, to avoid a cancellation fee please give 10 working days’ notice by contacting enquiries@assistkd.com.

Do you offer workshops over the weekend?

Our virtual (live) classroom and face-to-face classroom workshops run from Monday to Friday only. 

What is the difference between a ‘customer feedback rating’ and the ‘customer course feedback rating’?

The ‘customer feedback rating’ reflects an average level of feedback across all AssistKD courses. The ‘customer course feedback rating’ reflects a course specific rating. AssistKD will only publish a ‘customer course feedback rating’ where a statistically valid sample size is available.