Search below for blogs on a wide choice of business analysis, business change and service design topics. Topical discussion, industry insights, new perspectives and some stellar use of alliteration.
18 November 2025 Common Pitfalls in Service Design... and how to avoid them Good customer service is not just a ‘nice to have,’ it is essential to the long-term health of your organisation. Certain attitudes and actions do more harm than good. Read about the 7 most common Service Design pitfalls in organisations, and how to avoid them.
5 November 2025 Putting Service back into Service Design: the AssistKD Model Great service does not happen by accident. It is an ethos and strategy that needs to be planned and embedded into organisations. If organisations want to succeed, they must understand their own value proposition and deliver it. But there is a way forward. Read about the seven elements which underpin AssistKD’s Service Design model.
9 September 2025 BA Brew Insights: Data Matters Data is fundamental to the work of the business analyst. This short-read BA Blog looks at what Data can tell us, and where things can go wrong. This is the third in a new series of BA Blogs offering key insights from past BA Brews. These are from BA Brew Episode 40 – The Wonders of Data.
29 July 2025 What Is Business Service Architecture – and Why Does Your Organisation Need It? Business service architecture is focused on building shared understanding of the logic underpinning the delivery of an organisation’s products and services. The approach aims to enhance the long-term health of the organisation through enabling informed and aligned strategic decisions.
17 June 2025 BA Brew Insights: Leadership for BAs How do you get your team on board with purpose, passion and trust? This short-read BA Blog addresses the topic of leadership. This is the second in a new series of BA Blogs offering some key insights from past BA Brews. These are from BA Brew Episode 12 – The Leadership Lowdown.
22 May 2025 BA Brew Insights: Requirements The BA Blog is back! This new series of short-read BA Blogs summarise key insights from past BA Brews. We’re kicking off with Requirements. Are they redundant, or relevant?
29 August 2024 Zombie Penguin Business Analysts: Creativity Techniques and Divergent Thinking This BA Blog is all about how to boost creativity in Design Thinking. At a recent BA Manager Forum workshop the delegates tried out three powerful Divergent Thinking techniques to boost their creativity: ‘Magnify’, ‘Different Perspective’ and Make It Worse’. Who would have thought they would end up with Flying Zombie Penguins? We hope you find the examples of using the techniques useful. With thanks to Mike Williams and Karen Newnham.
22 July 2024 Resilience: for Olympians… and Business Analysts Resilience, or the capacity to recover quickly from difficulties, marks out the ‘great’ from the ‘good enough’. This applies to Olympic athletes... and to business analysts. The good news is that resilience can be learned and developed. Read this BA Blog to find out how.
18 June 2024 The Potential of eLearning It’s an exciting time for eLearning, with the many possibilities offered by new and developing technology. However, the true potential of eLearning could be in its adaptability to suit different learning styles...
20 May 2024 Expertise vs Experience It’s all too easy to confuse experience and expertise. This BA blog looks at the crucial differences between the two and finishes with 7 top tips on becoming an expert.
