Written by Phillipa Thomas, Debra Paul and James CadleWritten by AssistKD's Debbie Paul and Phillipa Thomas, along with James Cadle, this book looks at the importance of strong interpersonal skills; a requirement in any business environment. The importance of these skills cannot be overstated in today's business world particularly in the light of current economic conditions.There have been numerous publications that look at interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations.Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
