Buy Now Image Written by Debra Paul and Christina LovelockBusiness analysis (BA) is an internal service discipline with responsibility for investigating business systems, clarifying requirements, improving processes and evaluating proposed business and IT changes. When conducted by skilled practitioners, business analysis can help organisations to spend investment funds with focus and insight. This book takes you through the creation and management of a BA Service and includes guidance on defining the BA Service Portfolio, recruiting business analysts, establishing a customer-centric service culture and ensuring continuous improvement. A suite of case studies from highly-regarded BA leaders are included throughout the book to illustrate how the key principles of the BA Service are applied in practice.
