Love to learn but short on time? In this series of short videos our training experts explain and demystify key business analysis and business change models, frameworks, tools and techniques.
What is a Service Safari?
This bitesize video gives an overview of the Service Safari, a research technique that helps organisations to better understand the experience encountered when using a product or service The Service Safari is just one of the many techniques covered in AssistKD's Design Thinking course which counts towards the new A4Q Service Designer qualification.
What is Business Architecture?
AssistKD's Julian Cox discusses the truths, elements and uses of Business Architecture.
What are Rich Pictures?
This short video discusses how Rich Pictures work and why they are an extremely useful discovery technique. This is just one of the many techniques explored in our Business Analysis Practice course. Rich Pictures are also a topic in our Design Thinking course.
Talking Heads - CATWOE
CATWOE is a technique many of us use intuitively every day because we recognise how much it helps when we reflect on stakeholder perspectives and accountability. This technique is not in everyone’s top ten but, with so much focus on the importance of working effectively with stakeholders, it’s timely to have a reminder of how relevant it can be and the great insights it affords. One of the many techniques explored in our Business Analysis Practice course.
Talking Heads - Empathy Maps
Our free-learning video provides insights on empathy mapping, an important element in human-centred design. It’s a simple yet effective way to stand in a customer’s shoes and understand the thoughts and feelings that underpin what they say and do. This is just one of the many techniques explored in our Customer Experience Analysis course.
What is Business Service Design?
Business Service Design is the next big thing. Could it be for you? This short video gives a simple introduction to Business Service Design and the four thinking frameworks which combine to provide a powerful toolkit for the modern digital change practitioner: Systems Thinking, Service Thinking, Design Thinking and Lean Thinking.
What is the SARAH Curve?
This short video looks at the SARAH curve, the five key emotions typically experienced during a time of change. Every Business Analyst knows that negative reaction to change can lead to resistance, undermining of progress and even resignations. Acknowledging how staff and stakeholders are feeling and being sensitive to these feelings is the first step towards helping them to navigate change. This is just one of the techniques explored in our Foundation in Business Change course.
What is Payback/Time to Payback?
This video explains payback within projects - looking at how to calculate it, how it can be used to plan and validate a project and the positives and negatives of this method. This is just one of the techniques explored in our Benefits Planning and Realisation course and in our Business Finance course.
What is Power/Interest Stakeholder Analysis?
This short video looks at a key technique for analysing stakeholders known as the power/interest grid.
AssistKD's Stakeholder Engagement course covers this technique and much more.
What is Customer Experience?
In the digital age, it has become critical to understand more about our customers and what motivates, delights and even annoys them. So what is customer experience, and why is it important?
The customer experience is central to AssistKD's CX Analysis course and our other Service Design courses.
What are Fishbone Diagrams?
This short video discusses Fishbone diagrams and how they can be used. This is just one of the many techniques explored in our Business Analysis Practice course.
What are Mind Maps?
This short video discusses mind maps and how they can be used. This is just one of the many techniques explored in our Business Analysis Practice course.
What is Force-field Analysis
This short video discusses force-field analysis and how it can be used. This is just one of the many techniques explored in our Business Analysis Practice course.
What is IRR (Internal Rate of Return)?
In this video, we look at the concept of IRR (Internal Rate of Return), how it works and it's relationship with NPV (Net Present Value). This is just one of the concepts explored in our Benefits Planning and Realisation course and in our Business Finance course.
What is the Tuckman Model?
This short video explains what the Tuckman Model is.
What is CATWOE?
This video explains the concept of CATWOE and looks at how this can be used in analysing the Business System. This is just one of the many techniques explored in our Business Analysis Practice course.
What is Discounted Cash Flow (DCF)?
An overview of what Discounted Cash Flow is, how to work it out and how it can be used by organisations. This topic is further explored in our Benefits Planning and Realisation course and in our Business Finance course.
What is SWOT Analysis?
This video introduces the concept of the SWOT analysis and looks at how it influences understanding of the strategic position of an organisation. It then moves on to consider how SWOT can be used to fulfill a TOWS matrix and inform the strategic direction of the organisation. This is just one of the many techniques explored in our Business Analysis Practice course.
What is PESTLE Analysis?
This video explains the concept of PESTLE and looks at how this can be used in analysing the Business System. This is just one of the many techniques explored in our Business Analysis Practice course.
What is Agile?
Lynda Girvan introduces Agile - its principles, techniques, methods and frameworks. You may also be interested in AssistKD's Agile Business Analysis course and Agile Awareness Workshop.
What is Enterprise Architecture?
AssistKD's Julian Cox gives a comprehensive introduction into the world of Enterprise Architecture: what it is, how it's defined and how it has grown to be an essential part of the modern day business.
What is the BCS International Diploma in Business Analysis?
This short video explores the background and the content of the BCS International Diploma in Business Analysis.
What is the BCS Advanced International Diploma in Business Analysis?
When you’ve achieved the BCS International Diploma in Business Analysis… what comes next? This video explains how the Advanced International Diploma fills the gap between the International Diploma and the Expert BA Award. It outlines the three skills areas covered by the Diploma, and details what is required of candidates. A must watch for the business analyst looking to advance their knowledge, understanding and career opportunities.
What it takes to enjoy a successful career in Business Analysis
Lawrence Darvill visited the BGL Group to offer his views on what it takes to enjoy a successful career in Business Analysis. Lawrence’s background is in BA Recruitment and he ended his talk on Career Planning with the following advice for anyone embarking on a career in our profession.
How to become an A4Q certified Service Designer
Do you understand what Service Design really is? It’s not simply design thinking. It’s a whole new way of looking at business.
Techniques in Two
Could you speak on a business analysis topic for exactly two minutes, with no hesitation or repetition? It’s harder than you’d think! We hope you enjoy these against-the-clock two minute tutorials from AssistKD's expert trainers.
Techniques in Two: Process Models
Christina Lovelock takes on the challenge to explain the many benefits and uses of Process Models… in under two minutes. Tom’s stopwatch is ticking, can she manage it?
If you are interested in Process Models you might enjoy our BA Brew on Systems Thinking. https://youtu.be/UgXC5HWhy8k
Techniques in Two: Use Case Descriptions
What are Use Case Descriptions? Kate Biddle takes on the challenge to explain all, in less than two minutes.
If you are interested in BA tools and techniques you might enjoy our BA Brew on the subject: BA Brew 19: The BA Tools and Techniques Launch Chat
Techniques in Two: Data Analysis
Data Analysis explained in 120 seconds? Surely impossible... or is it? Watch Pete Thompson attempt to explain the subject in just two minutes (without saying too much, or not enough…) It’s a lot harder than you’d think! If you are interested in developing your data analysis skills, you may be interested in AssistKD’s Business Data and Information Management courses.
Techniques in Two: Customer Journey Maps
Kerry Adams takes the Techniques in Two challenge and explains Customer Journey Maps in under two minutes.
Techniques in Two: Five Ws and One H
Time for more against-the-clock fun. Lisa Hudson faces the Techniques in 2 challenge. Can she tell you everything you need to know about the ‘Five Ws and One H’ framework in less than two minutes?
Techniques in Two: Conceptual Data Modelling
Julian Cox goes against the clock in our latest Techniques in 2 challenge. Watch his topical two-minute tutorial where he addresses the ‘Conceptual’ element of Conceptual Data Modelling.
Techniques in Two: Balanced Scorecard
Tom challenges AssistKD's Debra Paul to talk about the Balanced Scorecard in as close to 2 minutes as possible without (too much) deviation, hesitation or repetition. Can she beat Pete Thompson?
Techniques in Two: Stakeholder Wheel
Lisa Hudson steps up to the plate this time to take the Techniques in 2 challenge. Can she answer Tom’s question ‘What is the Stakeholder Wheel’ in less than two minutes? You’ll have to watch to find out.
Techniques in Two: Use Cases
Tom's ready with the stopwatch... it must be Techniques in 2 time. We challenged Julian Cox to talk about Use Cases in as close to two minutes as possible. Did he manage it? Watch the video to find out.
Techniques in Two: SIPOC
Jonathan Hunsley steps up for the ‘Techniques in Two’ challenge. Can he explain SIPOC before the time runs out?
Techniques in Two: Document Analysis
Fraser Morris takes the ‘Techniques in Two’ challenge, telling us all about Document Analysis in under two minutes.
Techniques in Two: Scenario Analysis
In this ‘Techniques in Two’ video short, Pete Thompson explains the ins and outs of Scenarios Analysis.
Techniques in Two: The POPIT™ Technique
In our very first ‘Techniques in Two’ challenge, Debra Paul explains the origins of POPIT™ in under two minutes.
