Business analysts, project managers, business change practitioners and anyone in business who needs to engage with and manage stakeholders. Stakeholder Engagement is also a People Skills module on the BCS (ISEB) Advanced Diploma in Business Analysis.
Being able to engage with and manage stakeholders is important for anyone in business and is a particularly key skill for project managers, business analysts and IS consultants.
Our Stakeholder Engagement course covers all the essential frameworks and principles you’ll need to know in order to become an expert in engaging your stakeholders. This includes working with stakeholder groups, creative problem solving, managing conflict and much, much more.
Presented to you by one of the expert training consultants pictured below, each member of our Stakeholder Engagement training team bring their substantial practical experience to the programme.
To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to those two days.
- Stakeholders
- Communication
- Facilitated workshops
- Rapport
- Creative problem solving
- Managing expectations
- Negotiating with stakeholders
- Managing conflict
- Course summary and review
Yes. During this two day course you’ll receive all the training you need to prepare for the BCS Professional in Stakeholder Engagement certificate exam, which is held on the final afternoon of the course. A pass in this module will contribute to the BCS Advanced International Advanced Diploma in Business Analysis.
At present, due to the Covid-19 crisis, the exam is not available in a classroom environment. However, for delegates attending a virtual or online course, the exam may be taken using the BCS online proctoring service. This exam consists of 40 multiple-choice questions with a pass mark of 26/40.
A printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Our delegates tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference.
Stakeholder Engagement (a two-day course)
Course Content
Understanding stakeholders
- Analysing stakeholders
- Stakeholder planning
- Stakeholder perspectives
Communication
- The communication process
- Barriers to communication
- Active listening
Working with stakeholder groups
- Group development process
- Learning styles
Facilitated workshops - introduction
- The benefits of facilitated workshops
- Main workshop roles – facilitator, scribe, participants, sponsor
- Stages of a workshop
- Workshop preparation
- Conduct of the workshop
- Facilitation techniques
- Adaptability in the workshop
Rapport
- Rapport defined
- Making an impact
- Building rapport
- Body language
Creative problem solving
- A model for creative problem solving
- Techniques for generating ideas
- Rich pictures
- Mind-maps
- Fishbone diagrams
- Stimulating creative thinking
- Edward de Bono’s ‘Six Thinking Hats’
Managing expectations
- Sources of expectations
- Controllable expectation creators
- Uncontrollable expectation creators
- Process for managing expectations
Negotiation
- Negotiating positions
- Principled negotiation approach
- The people problem
- Principled negotiation stages – interests, options, criteria
- Blocks to creative options in negotiation
- Integrative and distributive negotiation
Managing conflict
- The difference between negotiation and conflict situations
- Root causes of conflict – goals, judgements, values
- Options for conflict resolution
- Conflict resolution process
- Handling conflict
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