Skip to main content
  • youtube
  • linkedin
New York skyline
Home » Courses » Classroom Courses » Stakeholder Engagement

Stakeholder Engagement

Who is this course for?

Business analysts, project managers, business change practitioners and anyone in business who needs to engage with and manage stakeholders. Stakeholder Engagement is also a People Skills module on the BCS Advanced Diploma in Business Analysis.

About the Course

Being able to engage with and manage stakeholders is important for anyone in business and is a particularly key skill for project managers, business analysts and IS consultants.

Our Stakeholder Engagement course covers all the essential frameworks and principals you’ll need to know in order to become an expert in engaging your stakeholders. This includes working with stakeholder groups, creative problem solving, managing conflict and much, much more.

Presented to you by one of the expert training consultants pictured below, each member of our Stakeholder Engagement training team bring their substantial practical experience to the programme.

How is the course structured?

To give you more of an idea of what you’ll learn and how the course will help you, here’s a quick guide to those two days.

Day
1
  • Stakeholders
  • Communication
  • Facilitated workshops
  • Rapport
Day
2
  • Creative problem solving
  • Managing expectations
  • Negotiating with stakeholders
  • Managing conflict
  • Course summary and review
Is there an exam?

Yes. During this two day course you’ll receive all the training you need to prepare for the BCS Professional in Stakeholder Engagement certificate exam, which is held on the final afternoon of the course. A pass in this module will contribute to the BCS Advanced International Advanced Diploma in Business Analysis.

Anything else?

You’ll also be given a comprehensive Stakeholder Engagement course manual, containing additional information and guidance on further reading.

What’s next?

If this course is part of your BCS Advanced Diploma in Business Analysis programme you have a choice of further modules you can take including Business Architecture, Agile Business Analysis, Data Analysis, Advanced Requirements Engineering, Business Finance, Benefits Planning and Realisation and Team Leadership. The structure of the certification is shown here.

Full Course Outline

Stakeholder Engagement (a two-day course)

Course Content

Understanding stakeholders

  • Analysing stakeholders
  • Stakeholder planning
  • Stakeholder perspectives

Communication

  • The communication process
  • Barriers to communication
  • Active listening

Working with stakeholder groups

  • Group development process
  • Learning styles

Facilitated workshops - introduction

  • The benefits of facilitated workshops
  • Main workshop roles – facilitator, scribe, participants, sponsor
  • Stages of a workshop
  • Workshop preparation
  • Conduct of the workshop
  • Facilitation techniques
  • Adaptability in the workshop

Rapport

  • Rapport defined
  • Making an impact
  • Building rapport
  • Body language

Creative problem solving

  • A model for creative problem solving
  • Techniques for generating ideas
  • Rich pictures
  • Mind-maps
  • Fishbone diagrams
  • Stimulating creative thinking
  • Edward de Bono’s ‘Six Thinking Hats’

Managing expectations

  • Sources of expectations
  • Controllable expectation creators
  • Uncontrollable expectation creators
  • Process for managing expectations

Negotiation

  • Negotiating positions
  • Principled negotiation approach
  • The people problem
  • Principled negotiation stages – interests, options, criteria
  • Blocks to creative options in negotiation
  • Integrative and distributive negotiation

Managing conflict

  • The difference between negotiation and conflict situations
  • Root causes of conflict – goals, judgements, values
  • Options for conflict resolution
  • Conflict resolution process
  • Handling conflict

©Assist Knowledge Development Ltd.

Contact Us

Need help?

Please call us on

01844 211665