The Human Touch, authored by AssistKD's Debra Paul and James Cadle in partnership with Philippa Thomas, is now available.

The book focusses on the need for strong interpersonal skills and provides guidance on key skills, forming a comprehensive reference manual, invaluable in a wide variety of situations.

Topics include: building rapport, team working, leadership, negotiation, written communication, managing conflict, presentation skills, coaching and mentoring and problem solving.

To download a sample of the book, click here.

To find out more, click here.