Customer experience has been a subject of much discussion within AssistKD, resulting in a webinar called “Business Analysis and Customer Experience – an essential combination for success”. The webinar focused on some key questions about this subject and the panel was Dr Debbie Paul, Managing Director of AssistKD, Jonathan Hunsley, Principal Consultant, and Sandra Leek Senior Business Analyst (and BA of the Year, 2014).
This insightful discussion is available to be shared with professionals from the BA community and beyond. If you would like to hear the audio recording, you can find it in our Audio Library on the AssistKD website. We would also love to hear from you regarding any discussion suggestions you would like to put to our thought leaders for future webinars.