Keep up to date with the latest thinking and industry insights. Watch or download presentations, including keynote talks, made by members of the AssistKD team at national and international conferences.

Dr Debra Paul – The service mindset; whose value is it anyway? At the Business Change and Transformation Conference 2021.

Debra Paul explores the nature of service, what this promises for service recipients and the importance of value co-creation. Finally, she explains how understanding the service mindset helps us to define and give clarity to the business analyst role.

Dr Debra Paul – Delivering Business Analysis as a Service. At the IIBA Balkan Business Analysis Conference 2021.

In this talk, Debra Paul explores why we need a better definition of the business analyst role, and how we can draw upon the service mindset to better explain what we do and the relevance of our work to those outside the BA ‘bubble’. 

Dr Debra Paul - The Future of Business Analysis at BA Conference Europe 2019.

In this video, Dr Debra Paul discusses the future of business analysis with Adrian Reed. This video was taken at the BA Conference Europe 2019.

Why Assist Knowledge Development became one of the founding members of the BA Conference Europe?

Ever wondered why Assist Knowledge Development became one of the founding members of the BA Conference Europe? Find out more in this video with AssistKD's Director Chris Martin.

IIBA UK Women in Technology.

AssistKD's Debbie Paul was part of the UK IIBA's panel discussion on Women in Technology.

Business Analysis - the third wave.

AssistKD's Debra Paul considers the challenges this will present to practising business analysts now and in the future.

Slides from the Agile Business Analysis Book Launch held in July at the BCS.

AssistKD's Martin Maya presented at the IIBA South West branch on Using capabilities to deliver organisational agility.

AssistKD's Debra Paul presented at the BCS Proms-G Spring School 2016 on decision-making in business.

AssistKD's Debra Paul discussed the need to think about the person not the job title and suggests some frameworks and techniques that can help us work successfully with the people we encounter in our professional lives.

AssistKD's Debra Paul spoke at the IIBA seminar on Business Analysis and Requirements.

Debra Paul spoke at the BCS Project Management Specialist Group's meeting on the topic of "the Human Touch" in Business.

Location - Radisson Blu, Portland Square, London

AssistKD's Debra Paul gave a keynote at this prestigious event which looked at the new, third wave of Business Analysis.

AssistKD's Debra Paul discusses the breadth of the Business Analyst role and the range of techniques used to perform this effectively. She explores how Requirements Engineering relates to business analysis within the context of both industry practice and the BCS professional certification scheme.

Written and delivered by AssistKD's James Cadle at the BCS, Nottingham on 15/04/2013. This presentation looks at various important topics surrounding Risk within an IS project context.

This presentation considered the role of the BA and how it has evolved into a professional discipline. However, there are still many project failures and this session considered the reasons for these failures and the contribution BAs can make to project and business success.

This presentation considered the role of the BA and how it has evolved into a professional discipline. However, there are still many project failures and this session considered the reasons for these failures and the contribution BAs can make to project and business success.

There is no universally accepted career structure or competency framework available for a business analysis practice. Every organisation is different and one size should not fit all. This session focused on an approach to devising a skills framework within which BA roles can be defined and capability measured.

This presentation highlights the issue of fragmented, silo thinking within the area of business change, and considers how we might use established models and approaches to overcome this.

This presentation examines the drivers for business analysis - originally when the role emerged and in the light of the current business and economic climate. The session then looks at how BAs can use their professional expertise to add value to business change projects.

This seminar considers the Agile philosophy and approaches, and evaluates the BAs contribution to business agility.

This fascinating and informative webinar, chaired by Andrew Morris of IRM UK, brings together a panel of Service Design experts to discuss the current state of play and the future of Service Design.  

With thanks to panellists Chris Brain, Jonathan Hunsley and Pip Hall.  

Topics discussed include:  

✔️ Defining Service Design and the current state of play.

✔️ The argument for Service Design - the benefits to users and service providers.

✔️ The four thinking approaches underpinning Service Design.

✔️ The key drivers behind Service design - including accelerating digital change, changing customer expectations and a competitive market.

✔️ New professional recognition, credibility and the new qualification.

✔️ The distinction between product and service.

✔️ How to take those first steps on your Service Design journey.

✔️ Insights (from personal experience) into the successful implementation of Service Design, and the challenges.

Near the end of the webinar, Chris Brain recommends the book Good Services by Louise Downe.  

If you are interested in the new Service Designer qualification, and the courses run by AssistKD you can find more information here. 

In this webinar, AssistKD’s Service Development Director Jonathan Hunsley talks about the origins of business analysis, the service and value proposition of the BA role and the BA Service Framework. Jonathan then discusses the following BA models in detail: the business change lifecycle; VMOST analysis; GAP analysis and the Requirements Framework.

Keep up to date with the latest business analysis thinking, subscribe the AssistKD’s YouTube channel by clicking here.

Service Design is customer-centric and requires effective analysis of different customer types and their points of engagement. This #ServiceDesignCommunity lunch and learn session led by AssistKD’s Jonathan Hunsley covered key techniques from the A4Q Service Design Certification scheme that are used to explore the customer perspective. The session format combined input with a panel discussion and Q+A.

In this #BACommunity Webinar hosted by Adrian Reed, our very own Dr Debra Paul and Lawrence Darvill were joined by David Beckham (Senior Business Analyst, Aviva) and Christina Lovelock (BA Practice Lead at the University of Leeds) for a panel discussion covering the tricky topic of BA Careers.

On 15th August AssistKD’s Debbie Paul participated in a webinar, hosted by Adrian Reed, Blackmetric, on the topic of “Business Analysis and Systems Analysis: Closely Connected or Miles Apart?” with Stefan Bossuwe, and Craig Jeffries.

The purpose of this discussion is, as the title suggests, to look at the combination of business analysis and customer experience and how they can be used to create a positive customer experience for your organisation.

To help us dive into this subject we are very fortunate to have an exceptionally experienced panel join us for this session. Our first panellist is Dr Debbie Paul who is the Managing Director of Assist Knowledge Development. Debbie is a regular speaker at business seminars and co-authored the best-selling BCS publication, ‘Business Analysis’. Our second panellist is Jonathan Hunsley who is a Principal Consultant at Assist Knowledge Development. Jonathan is an experienced business analysis and business architecture consultant and trainer. Our third panellist is Sandra Leek who is a highly experienced business analyst and 2014’s BA of the Year.